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Japanese & English Offshore Operation Service

With the development of global economy, our domestic and overseas business fields are expanding.Even in the ICT field,customers that aim to optimize IT infrastructure focused on domestic and overseas data centers is increasing.Especially,the standardization of IT operation has been attracting attention as the first step towards achieving this goal.

The Japanese & English Offshore Operation Service caters to the diversified requirements of customers who need to establish same levels of efficient IT operations in their domestic and overseas branches, and optimize the operational cost of IT infrastructure.It offers the best practices of ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited)(*1)-based remote IT operation service by combining FUJITSU FIP, with its abundant operational results, and India (FCI(*2)), with its global resources of high-level technological skills.

*1:IT Infrastructure Library:Systematically compiled guidelines regarding the work processes and methods involved in operation management that conforms to global standards.
*2:Fujitsu Consulting India

Features

Standardization of IT Operations Conforming to ITIL®

Conformance with ITIL® V3 ensures quality level agreed upon with customers. Also, visualization of IT operation is realized.

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Simultaneous Japanese/English Support

Provides IT operations in Japanese and English through synergy between FUJITSU FIP and FCI.

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Low-Cost and Small-Scale Startups also Possible

Making the use of India's inexpensive labor resource provides low-cost operation.
Resource pool is available in advance, so the service can be implemented speedily, even for small-scale business.

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Service Delivery

Allowing FUJITSU FIP to manage the service, customers can use the FCI's offshore environment in the same quality as provided in Japan.The service manager provides support in Japanese to ensure that customer can make full use of global resources without having to worry about language barriers.

Service image

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Basic service and optional service are available. Initial (installation) service is required prior to start the service.Optional service not listed below is also possible. Please contact us to discuss on a case-by-case basis.

Category Service Level Service Menu
Initial cost (implementation) Business Analysis
Improvement/Standardization
Transition
Monthly
cost
Basic Level 1
Monitoring
Operation Regulatory Reporting Service
IT Infrastructure Management
Server Health Monitoring
Capacity Monitoring
System Error Monitoring
Reporting
Level 2
Operation
Infrastructure Technology
Server Troubleshooting
Job Operation Service
Account Operation Service
Reboot
Periodic Backup
OS Patching
Option Level 1
Monitoring
Network Health Monitoring
Middleware Monitoring
Level 2
Operation
IT Infrastructure Management
Infrastructure Technology
Network Troubleshooting
Others
Fujitsu Consulting India(FCI)
  • Founded in 2001, incorporated in the FUJITSU Group in 2006
  • Number of Main Branches: 4 (Head Office: Pune)
  • Number of Employees: Approximately 2,900 (as of August 2013) Services available in English and Japanese
  • Services
    • Infrastructure Management Services (IMS)
    • Application Management Services (AMS)
Map of FCI's main branches

Case Study

バリューコマース株式会社様

Value Commerce

(If you click it, you will be navigated to Japanese only page.)

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