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Fujitsu Product Support Hardware

Fujitsu Hardware Support for Fujitsu products

Fujitsu Support Pack and ServiceContract Hardware

Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement. Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.

Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years. The service period can be extended by purchasing a corresponding follow-on Support Pack. Service levels can be selected from standard options.

Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.
Product Support Hardware comprises the diagnosis of hardware faults and their elimination by repair or replacement.
The service levels are as follows:

Product Support Hardware
  • Smooth IT operations right from the start with the shortest possible downtimes 
  • Range of service level options enabling the right level of availability for hardware
  • Freedom for your internal IT specialists to concentrate on their core business
  • Selectable payment terms: front up once-only payment with Support Pack or regular installments with ServiceContract
  • Flat fee pricing: well projectable, no hidden costs 

Data Sheet Fujitsu Support Pack Hardware
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ProActive Support - Attachment to the Data Sheet Support Pack
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Data Sheet Fujitsu ServiceContract Hardware
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Data Sheet FUJITSU ServiceContract for Oracle SPARC Enterprise Server
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Country-specific support terms

  • Support Packs for selected PRIMERGY and ETERNUS DX Entry are globally available in major business areas with the following Service Level options:
    • 9x5, next business day onsite response
    • 9x5, 4 hours onsite response
    • 24x7, 4 hours onsite response

Hard disk replacement without returning the old disk (Option)

In case faulty data media (hard disk drives, SSDs, UFM-Devices or SATA-DOMs) cannot be repaired and need to be replaced, the exchanged device usually has to be returned to the manufacturer. But what happens with the company-confidential data stored on the faulty device?
With the HDD retention option, the exchanged device remains the customer's property. This ensures that company-confidential data won't leave a company.

Regarding the availability of the HDD retention option see Product Support Services at a GlanceOpen a new window


  • Security for confidential data 
  • Full data control remains with the customer 
  • Meets data protection and company guidelines 
  • Civil liability risks are reduced




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