Fujitsu is recognised as a world leading service desk service provider, with vast experience and expertise in delivering pro-active support to customers around the globe.
At Fujitsu, we understand that the modern service desk must offer predictive support and pro-active services that are capable of resolving problems well before they arise. With Next Generation Service Desk, we identify potential problems and discover their underlying cause before they disrupt business processes. Using our ‘Sense and Respond’ approach we take end-user feedback and use this to make continual service desk improvements.
Our Social Command Center is so much more than a standard service desk model. It provides 24/7/365 personalised user centric support powered by; virtual assistants, AI and cognitive learning, and it empowers end-users to self-serve and quickly get back to work. It offers;
With our Next Generation Service Desk, you are enabled to balance service and cost with the option to choose from either a shared or dedicated service desk.
We use TRIOLE® for ServiceNow service desk management processes and SaaS toolsets, which offers best practice based on an automated and standardised ISO/IEC 20000-compliant approach.
We have been recognised by Gartner Magic Quandrant as a leading provider of end-user outsourcing services for the last three years, and are positioned at their highest level for ‘ability-to-execute’ and ‘completeness-of-vision’
For British American Tobacco (BAT), the world’s leading tobacco group, Fujitsu migrated over 100 local support operations into one single global service desk capable of supporting 35,000 users in over 14 languages. BAT now uses just one tool to gain enterprise wide visibility of its IT estate.
Contact Fujitsu to find out more about the benefits of using our Next Generation Service Desk – Social Command Centre.
Share this page