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  5. Growing customer fears over the security of banking services and the increase of phishing attacks, card cloning and PIN number theft are leading to a demand for biometric identification security, according to research commissioned by Fujitsu Services, one of Europe’s leading IT management services companies.

Growing security fears around card fraud lead to demand for biometric identification

Growing customer fears over the security of banking services and the increase of phishing attacks, card cloning and PIN number theft are leading to a demand for biometric identification security, according to research commissioned by Fujitsu Services, one of Europe’s leading IT management services companies.

May 05, 2005

Growing customer fears over the security of banking services and the increase of phishing attacks, card cloning and PIN number theft are leading to a demand for biometric identification security, according to research commissioned by Fujitsu Services, one of Europe’s leading IT management services companies. As fears increase, customers want banks to use technology to ensure services offered are secure. One in three UK citizens would like banks to introduce biometric security to help combat card fraud.

Advanced technologies are already being used to reduce card fraud in Japan where biometric ATMs are being trialled. One such ATM works using a proprietary Fujitsu algorithm, which creates a pattern of the blood vessels in your palm, this is compiled using an infrared scan and checked against patterns stored in the system or on your card. Palm vein patterns are hard to fake or copy as they lie under the skin, and can also be read without contact, solving the hygiene concerns many people have about fingerprint readers.

The research also found that 29 per cent of people are put off using online banking services due to security worries. This should be a concern for banks looking to develop their multi-channel banking services.

“UK banks need to draw on the experience of other financial institutions around the world if card fraud in the UK is to be reduced. Biometric security can be used to build customer confidence and to reduce PIN theft,” comments Ann Hosford, business development manager for financial services at Fujitsu Services.

Notes to Editors

Recent figures from the Association for Payment Clearing Services indicate that card fraud increased by 20 per cent in 2004.

About the research

Independent research commissioned by Fujitsu Services between January and April 2007, examined how the use of self-service technologies is impacting the customer experience. The first phase of the research consisted of 12 focus groups (six conducted with groups of 18 to 25 year olds and six in which participants were aged 50 or over), convened in the UK, France, Germany, Sweden and Spain. Feedback from the focus groups was then used to compile a quantitative questionnaire, which was completed online by 2,400 respondents living in the five countries previously mentioned and in the Netherlands.

About Fujitsu Services

Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa . It has an annual turnover of £1.74 billion, (€2.58 billion) employs 14,500 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from consulting through integration and deployment. Headquartered in London , Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$45 billion (€37 billion) leader in customer-focused IT systems and services for the global marketplace.

Rachel Headon

Phone: Phone: + 44 (0) 20 73861445
E-mail: E-mail: rachel.headon@fireflycomms.com
Company:Firefly Communications

Graham Goulden

Phone: Phone: + 44 (0) 1753 604736
Fax: + 44 (0) 1753 604669
E-mail: E-mail: graham.goulden@uk.fujitsu.com
Company:Fujitsu Services

Date: 05 May, 2005