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Recovery DVD Replacement Exercise
Asia Pacific, January 10, 2008 — It was recently discovered that the Windows Vista® Recovery Software CD bundled together with some Fujitsu Notebooks bearing serial number [C070503928 to C071017662] does not operate entirely as indicated in its on-screen “Instructions for use”. While the instructions state that only the data on the C drive will be deleted and that the D drive will be unaffected, it will in fact erase all data on the hard disk (including that on both the C and D drives).
Please refer to the following list for affected Fujitsu Notebooks.
| Series Name | Model Names | |
|---|---|---|
| LIFEBOOK A Series | A6030, A3130, A6110 | |
| LIFEBOOK B Series | B6220 | |
| LIFEBOOK E Series | E8310, E8410 | |
| LIFEBOOK N Series | N6460 | |
| LIFEBOOK P Series | P7230 (3.5G), P7230 | |
| LIFEBOOK S Series | S6410, S6410 (3.5G), S6510, S6510 (3.5G), S7211, S7210 | |
| LIFEBOOK T Series | T2010, T4220 | |
| LIFEBOOK V Series | V1010 | |
| LIFEBOOK U Series | U1010, U1010 (3.5G) | |
| ESPRIMO | D5210 | |
| Stylistic | ST5111, ST5112 | |
Please refer to the following list for affected Windows Vista® Recovery Software CDs.
| CD/ DVD Part No. | Language* | Recovery DVD | ||
|---|---|---|---|---|
| HCRCD0231-01 | ENG | Windows Vista® Home Basic Recovery | ||
| HCRCD0232-01 | TCH | Windows Vista® Home Basic Recovery | ||
| HCRCD0233-01 | THK | Windows Vista® Home Basic Recovery | ||
| HCRCD0234-01 | SCH | Windows Vista® Home Basic Recovery | ||
| HCRCD0235-01 | ENG | Windows Vista® Home Premium Recovery | ||
| HCRCD0236-01 | TCH | Windows Vista® Home Premium Recovery | ||
| HCRCD0237-01 | THK | Windows Vista® Home Premium Recovery | ||
| HCRCD0238-01 | SCH | Windows Vista® Home Premium Recovery | ||
| HCRCD0239-01 | ENG | Windows Vista® Business Recovery | ||
| HCRCD0240-01 | TCH | Windows Vista® Business Recovery | ||
| HCRCD0241-01 | THK | Windows Vista® Business Recovery | ||
| HCRCD0242-01 | SCH | Windows Vista® Business Recovery | ||
| HCRCD0269-01 | THK | Windows Vista® Home Premium Recovery | ||
| HCRCD0270-01 | SCH | Windows Vista® Home Premium Recovery | ||
| HCRCD0271-01 | ENG | Windows Vista® Ultimate Recovery | ||
Customers should obtain a free properly functioning replacement of their Recovery and Utility software CDs at any of the authorised resellers and distributors listed below:
| Country | Contact | |
|---|---|---|
| Australia | 02 8877 9500 | |
| China | 800 8208387 | |
| Hong Kong | (852) 2881 6656 | |
| New Zealand | 0800 288 283 | |
| Singapore | (65) 62720088 | |
| Taiwan | 800 688028 | |
| Others (India, Indonesia, Malaysia, Philippines, Thailand, Cambodia and Vietnam) | Please write in to dvd-enquiry@fujitsu-pcap.com.sg. We will need you to provide us with the Serial No. of your LIFEBOOK, Model, Date of Purchase and the Country of Purchase. | |
The new free replacement Recovery and Utility software CD you receive will only erase data on the C drive, as indicated in its on-screen “Instructions for use” during the recovery process, and will leave the D drive unaffected.
We therefore strongly recommend that you should use the replacement Recovery and Utility software CD instead of the Recovery and Utility software CD originally provided. If, however, you still choose to do so then you should first back up all of your data on both the C and D drives before performing recovery in order to avoid any important data losses. Please note that if, despite this warning, you choose to operate the original Recovery and Utility software CD provided then Fujitsu will not be responsible for any loss of data (or any connected loss or damage) suffered by you or any third party whatsoever.
For more information, please contact the Fujitsu Consumer Hotline at (65) 6395 6666 or at http://hk.fujitsu.com/pc/contact
.
The above information is true and accurate at the time of update.
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