The Kansai Electric Power Co., Inc.

Using Artificial Intelligence to analyze smart meter data and detect lifestyle rhythm changes

Deregulation of Japan’s electricity market is causing the competition between power companies to intensify. The key to becoming a ‘provider of choice’ for customers is to create value-added services that match their electric power needs. The Kansai Electric Power Co., Inc. (KEPCO) uses data from smart meters to identify the lifestyle patterns of individual residents. When the resident’s electricity use deviates from normal behavior, a message is sent to inform his or her family, who may be living elsewhere. This is the concept behind KEPCO’s “Lifestyle Rhythm Notification Service.” Following field tests undertaken with Fujitsu, KEPCO has started providing this service, which incorporates Artificial Intelligence (AI)-based technologies.

When utilizing AI and other advanced technologies, it is more important than ever to strengthen collaboration with partners who have specialist expertise. We wish to provide increasingly high-value-added services, based on alliances with companies in sectors that serve individual households face-to-face; such as home delivery and home-visit nursing care.

Reijiro Matsui
Manager, Living Sales Planning Group
Customer HQ
The Kansai Electric Power Co., Inc.

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Customer Profile

Company NameThe Kansai Electric Power Co., Inc. WebSite
Address3–6–16 Nakanoshima, Kita-ku, Osaka
Employees21,314 (as of March 31, 2017)
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