What's New - ScanSnap FAQ
- 2021
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February 5
Existing profiles disappeared from the touch screen (after I connected a computer where ScanSnap Manager is installed). -
January 29
Existing profiles disappeared from the touch screen after I changed the method for displaying profiles in [Display of profiles]. -
January 22
What is the difference between ScanSnap iX1600, ScanSnap iX1400 and ScanSnap iX1500? -
January 22
How can I use [Display of profiles] on the touch panel? -
January 22
The user icon for switching users does not appear on the touch panel. -
January 22
When switching user from the touch screen, a message "The device is not responding." appears. -
January 22
Can I use [Display of profiles] on my ScanSnap iX1500 to display only the profiles of a user on the touch screen?
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- 2020
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November 30
A message appears saying "Failed to install ScanSnap Online Update." or "Unable to proceed because Online Update is not installed. Reinstall ScanSnap Home and try again." -
November 13
ScanSnap Compatibility Status With macOS 11.0 Big Sur -
November 6
ScanSnap Compatibility Status with iOS 14/iPadOS 14 -
September 14
ScanSnap Compatibility Status with Android™ 11 -
July 21
ScanSnap Home for Mac does not recognize a newly added ScanSnap device. A message is displayed, "Cannot connect to the ScanSnap. Disconnect and reconnect the USB cable, and then try again." -
July 21
I cannot correct the distortion or split the pages of an image scanned with ScanSnap SV600 on Book Image Viewer of ScanSnap Home. -
July 10
How can I install ScanSnap Home on a Windows® 10 computer? -
July 6
When you start up ScanSnap Home, a message is displayed, indicating that ScanSnap Organizer must be uninstalled. -
July 3
How do I migrate my data in ScanSnap Home to another computer? -
June 30
What software can I use with ScanSnap iX1500? -
June 30
What OS are supported by ScanSnap iX1500? -
June 30
Can I use ScanSnap Manager with ScanSnap iX1500? -
June 30
After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore. -
June 25
ScanSnap Compatibility Status With macOS 10.15 Catalina -
April 15
How can I clean my scanner for disinfection? -
March 31
Can I use ScanSnap Manager with ScanSnap iX1500? -
March 19
How can I use Quick Menu on ScanSnap Home? -
March 19
An unexpected error occurs when starting up ScanSnap Home or when scanning with ScanSnap Home. -
February 17
After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore. -
January 10
Are Windows® 10 ARM-based PCs compatible with ScanSnap scanners?
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- 2019
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December 19
ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS. -
December 19
An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina. -
November 26
ScanSnap Compatibility Status With macOS 10.15 Catalina -
October 2
ScanSnap Compatibility Status With iOS 13/iPadOS 13 -
October 2
ScanSnap Compatibility Status With Android™ 10.0 -
September 11
ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS. -
August 27
Failed to access ScanSnap Cloud.” is displayed on the touch screen of ScanSnap iX1500. -
August 6
ScanSnap Compatibility Status With macOS 10.15 Catalina -
July 8
Can I use my ScanSnap with a computer that is not connected to the internet? -
February 19
A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud.
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- 2018
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December 27
How can I set up my ScanSnap iX1500? -
December 13
Can I use my ScanSnap iX1500 with a computer that is not connected to the internet? -
October 26
ScanSnap Compatibility Status With macOS Mojave v10.14 -
October 24
ScanSnap Home shows the message [the maximum number of licenses has already been used] during installation. -
October 12
ScanSnap Compatibility Status With Android™ 9.0 -
October 12
ScanSnap Compatibility Status With iOS 12
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