What's New - ScanSnap FAQ


November 30

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July 6

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June 25

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March 31

March 19

February 17

January 10

December 19 "ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS.
An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.

November 26 ScanSnap Compatibility Status With macOS 10.15 Catalina
 - target: iX1500, iX500, iX100, S1300i, S1100i, S1100, SV600

October 2 Compatibility Status with iOS 13/iPadOS 13 pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500

October 2 Compatibility Status with Android™ 10.0 pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500

September 11 ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.

August 27 “Failed to access ScanSnap Cloud.” is displayed on the touch screen of ScanSnap iX1500.
 - target: iX1500

August 6 Compatibility Status with macOS 10.15 Catalina pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500,
              Evernote Edition, S1100, S1500/S1500M, S1300,
              S510M, S500M, S300M


July 8 Can I use my ScanSnap with a computer that is not connected to the internet?
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500, S1100

February 19 A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud."
 - target: iX1500, iX500, iX100

December 27 How can I set up my ScanSnap iX1500? has been uploaded.
 - target: iX1500

December 13 Can I use my ScanSnap iX1500 with a computer that is not connected to the internet?
 - target: iX1500

October 26 Compatibility Status with macOS Mojave v10.14 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 24 ScanSnap Home shows the message [the maximum number of licenses has already been used] during installation.
 - target: iX1500

October 12 Compatibility Status with iOS 12 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 12 Compatibility Status with Android™ 9.0 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 20 Compatibility Status with Android™ 8.0 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 20 Compatibility Status with iOS 11 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

September 19 Compatibility Status with macOS High Sierra v10.13 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

September 16 Compatibility Status with macOS Sierra v10.12 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

September 12 Compatibility Status with iOS 10 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

August 31 Compatibility Status with Android™ 7.0 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

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