What's New - ScanSnap FAQ

September 2	ScanSnap Compatibility Status with iOS 16/iPadOS 16

August 3	ScanSnap Compatibility Status With macOS Ventura 13 ScanSnap Compatibility Status With Android™ 13

May 9	About the end of provision of the Salesforce linkage function

April 1	After reinstalling ScanSnap Connect Application, previously scanned files are no longer in [File List]. (Android)

December 23	May Fujitsu Image Scanner and related software get any harmful effects by the Log4j vulnerability (CVE-2021-44228)?

December 7	U-Turn Scan outputs an image of faint or different color from the original document.

October 8	I cannot proceed with Easy Setup on ScanSnap iX1300. I cannot add my ScanSnap iX1300 on ScanSnap Cloud (iOS/Android) Easy Setup with ScanSnap Connect Application stops with the [Start setting up ScanSnap iX1300] window. (Chromebook) I cannot proceed with the [Connect to device] window in Easy Setup. (Android) How can I connect my second ScanSnap with ScanSnap Connect Application? Part of image appears missing when I scan a long page document. While I work from home, my ScanSnap is not wirelessly connected to my computer.

October 6	"ScanSnap Compatibility Status with iOS 15/iPadOS 15"

October 5	I cannot save my scanned documents with “Google Drive for desktop”.

September 22	"ScanSnap Compatibility Status with macOS Monterey 12"

September 21	"ScanSnap Compatibility Status with Windows® 11"

September 1	"ScanSnap Compatibility Status with iOS 15/iPadOS 15"

August 31	"ScanSnap Compatibility Status with Android™ 12"

July 30	USB 3.0 connection is unstable.

May 25	ScanSnap Compatibility Status With Mac with M1 Apple Silicon Chip (updated)

February 5	Existing profiles disappeared from the touch screen (after I connected a computer where ScanSnap Manager is installed).

January 29	Existing profiles disappeared from the touch screen after I changed the method for displaying profiles in [Display of profiles]. (ScanSnap Home)

January 22	What is the difference between ScanSnap iX1600, ScanSnap iX1400 and ScanSnap iX1500? How can I use [Display of profiles] on the touch panel? The user icon for switching users does not appear on the touch panel. When switching user from the touch screen, a message "The device is not responding." appears. Can I use [Display of profiles] on my ScanSnap iX1500 to display only the profiles of a user on the touch screen?

November 30	A message appears saying "Failed to install ScanSnap Online Update." or "Unable to proceed because Online Update is not installed. Reinstall ScanSnap Home and try again."

November 13	ScanSnap Compatibility Status With macOS 11.0 Big Sur ScanSnap Compatibility Status With Mac with M1 Apple Silicon Chip

November 6	"ScanSnap Compatibility Status with iOS 14/iPadOS 14"

September 30	"When scanning with Xero as the save destination of ScanSnap Cloud, the following release error occurs. (B11Fg098)"

September 14	"ScanSnap Compatibility Status with Android™ 11"

July 21	ScanSnap Home for Mac does not recognize a newly added ScanSnap device. A message is displayed, "Cannot connect to the ScanSnap. Disconnect and reconnect the USB cable, and then try again." I cannot correct the distortion or split the pages of an image scanned with ScanSnap SV600 on Book Image Viewer of ScanSnap Home.

July 10	"How can I install ScanSnap Home on a Windows® 10 computer?"

July 6	"When you start up ScanSnap Home, a message is displayed, indicating that ScanSnap Organizer must be uninstalled"

July 3	"How do I migrate my data in ScanSnap Home to another computer?"

June 30	What software can I use with ScanSnap iX1500? What OS are supported by ScanSnap iX1500? Can I use ScanSnap Manager with ScanSnap iX1500? After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.

June 25	ScanSnap Compatibility Status With macOS 10.15 Catalina

April 15	How can I clean my scanner for disinfection?

March 31	Can I use ScanSnap Manager with ScanSnap iX1500?

March 19	How can I use Quick Menu on ScanSnap Home? An unexpected error occurs when starting up ScanSnap Home or when scanning with ScanSnap Home.

February 17	After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.

January 10	Are Windows® 10 ARM-based PCs compatible with ScanSnap scanners?

December 19	"ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS. An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.

November 26	ScanSnap Compatibility Status With macOS 10.15 Catalina - target: iX1500, iX500, iX100, S1300i, S1100i, S1100, SV600

October 2	Compatibility Status with iOS 13/iPadOS 13 pages have been updated. - target: iX1500, iX100, S1300i, S1100i, SV600, iX500

October 2	Compatibility Status with Android™ 10.0 pages have been updated. - target: iX1500, iX100, S1300i, S1100i, SV600, iX500

September 11	ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.

August 27	“Failed to access ScanSnap Cloud.” is displayed on the touch screen of ScanSnap iX1500. - target: iX1500

August 6	Compatibility Status with macOS 10.15 Catalina pages have been updated. - target: iX1500, iX100, S1300i, S1100i, SV600, iX500, Evernote Edition, S1100, S1500/S1500M, S1300, S510M, S500M, S300M


July 8	Can I use my ScanSnap with a computer that is not connected to the internet? - target: iX1500, iX100, S1300i, S1100i, SV600, iX500, S1100

February 19	A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud." - target: iX1500, iX500, iX100

December 27	How can I set up my ScanSnap iX1500? has been uploaded. - target: iX1500

December 13	Can I use my ScanSnap iX1500 with a computer that is not connected to the internet? - target: iX1500

October 26	Compatibility Status with macOS Mojave v10.14 pages have been updated. - target: iX500, iX100, S1300i, S1100i, SV600

October 24	ScanSnap Home shows the message [the maximum number of licenses has already been used] during installation. - target: iX1500

October 12	Compatibility Status with iOS 12 pages have been updated. - target: iX500, iX100, S1300i, S1100i, SV600

October 12	Compatibility Status with Android™ 9.0 pages have been updated. - target: iX500, iX100, S1300i, S1100i, SV600

October 20	Compatibility Status with Android™ 8.0 pages have been updated. - target: iX500, iX100, S1300i, S1100i, SV600

October 20	Compatibility Status with iOS 11 pages have been updated. - target: iX500, iX100, S1300i, S1100i, SV600

September 19	Compatibility Status with macOS High Sierra v10.13 pages have been updated. - target: iX500, iX100, S1300i, S1100i, SV600

September 16	Compatibility Status with macOS Sierra v10.12 pages have been updated. - target: iX500, iX100, S1300i, S1100i, SV600

September 12	Compatibility Status with iOS 10 pages have been updated. - target: iX500, iX100, S1300i, S1100i, SV600

August 31	Compatibility Status with Android™ 7.0 pages have been updated. - target: iX500, iX100, S1300i, S1100i, SV600

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