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What's New - ScanSnap FAQ


September 11, 2019 "ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS." has been uploaded.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500, S1100

August 27, 2019 "“Failed to access ScanSnap Cloud.” is displayed on the touch screen of ScanSnap iX1500." has been uploaded.
 - target: iX1500

August 6, 2019 Compatibility Status with macOS 10.15 Catalina pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500,
              Evernote Edition, S1100, S1500/S1500M, S1300,
              S510M, S500M, S300M

August 6, 2019 Compatibility Status with iOS 13/iPadOS 13 pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500

July 24, 2019 Compatibility Status with Android™ 10.0 pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500

July 8, 2019 "Can I use my ScanSnap with a computer that is not connected to the internet?" has been uploaded.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500, S1100

February 19, 2019 "A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud." has been uploaded.
 - target: iX1500, iX500, iX100

December 27, 2018 "How can I set up my ScanSnap iX1500? " has been uploaded.
 - target: iX1500

December 13, 2018 "Can I use my ScanSnap iX1500 with a computer that is not connected to the internet?" has been uploaded.
 - target: iX1500

October 26, 2018 Compatibility Status with macOS Mojave v10.14 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 24, 2018 "ScanSnap Home shows the message [the maximum number of licenses has already been used] during installation. " has been uploaded.
 - target: iX1500

October 12, 2018 ScanSnap iX1500 FAQ page has been added.
 - target: iX1500

October 12, 2018 Compatibility Status with iOS 12 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 12, 2018 Compatibility Status with Android™ 9.0 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 20, 2017 Compatibility Status with Android™ 8.0 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 20, 2017 Compatibility Status with iOS 11 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

September 19, 2017 Compatibility Status with macOS High Sierra v10.13 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

September 16, 2017 Compatibility Status with macOS Sierra v10.12 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

September 12, 2017 Compatibility Status with iOS 10 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

August 31, 2017 Compatibility Status with Android™ 7.0 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

June 30, 2015 Compatibility Status with Windows® 10 pages have been updated.
 - target: iX1500, iX500, iX100, S1300i, S1100i, SV600

November 22, 2013 Compatibility Status with Windows® 8.1 pages have been updated.
 - target: iX500, S1300i, S1100i, SV600

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