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What's New - ScanSnap FAQ


March 31, 2020 "Can I use ScanSnap Manager with ScanSnap iX1500?" has been uploaded.

March 19, 2020 "How can I use Quick Menu on ScanSnap Home?" and
"An unexpected error occurs when starting up ScanSnap Home or when scanning with ScanSnap Home." have been uploaded.

February 17, 2020 "After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore." has been uploaded.

January 10, 2020 "Are Windows® 10 ARM-based PCs compatible with ScanSnap scanners?" has been uploaded.

December 19, 2019 ""ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS." and
"An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina." have been uploaded.

November 26, 2019 "ScanSnap Compatibility Status With macOS 10.15 Catalina" has been uploaded.
 - target: iX1500, iX500, iX100, S1300i, S1100i, S1100, SV600

October 4, 2019 Compatibility Status with macOS 10.15 Catalina pages have been updated.

October 2, 2019 Compatibility Status with iOS 13/iPadOS 13 pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500

October 2, 2019 Compatibility Status with Android™ 10.0 pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500

September 11, 2019 "ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS." has been uploaded.

August 27, 2019 "“Failed to access ScanSnap Cloud.” is displayed on the touch screen of ScanSnap iX1500." has been uploaded.
 - target: iX1500

August 6, 2019 Compatibility Status with macOS 10.15 Catalina pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500,
              Evernote Edition, S1100, S1500/S1500M, S1300,
              S510M, S500M, S300M

August 6, 2019 Compatibility Status with iOS 13/iPadOS 13 pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500

July 24, 2019 Compatibility Status with Android™ 10.0 pages have been updated.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500

July 8, 2019 "Can I use my ScanSnap with a computer that is not connected to the internet?" has been uploaded.
 - target: iX1500, iX100, S1300i, S1100i, SV600, iX500, S1100

February 19, 2019 "A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud." has been uploaded.
 - target: iX1500, iX500, iX100

December 27, 2018 "How can I set up my ScanSnap iX1500? " has been uploaded.
 - target: iX1500

December 13, 2018 "Can I use my ScanSnap iX1500 with a computer that is not connected to the internet?" has been uploaded.
 - target: iX1500

October 26, 2018 Compatibility Status with macOS Mojave v10.14 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 24, 2018 "ScanSnap Home shows the message [the maximum number of licenses has already been used] during installation. " has been uploaded.
 - target: iX1500

October 12, 2018 ScanSnap iX1500 FAQ page has been added.
 - target: iX1500

October 12, 2018 Compatibility Status with iOS 12 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 12, 2018 Compatibility Status with Android™ 9.0 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 20, 2017 Compatibility Status with Android™ 8.0 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

October 20, 2017 Compatibility Status with iOS 11 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

September 19, 2017 Compatibility Status with macOS High Sierra v10.13 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

September 16, 2017 Compatibility Status with macOS Sierra v10.12 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

September 12, 2017 Compatibility Status with iOS 10 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

August 31, 2017 Compatibility Status with Android™ 7.0 pages have been updated.
 - target: iX500, iX100, S1300i, S1100i, SV600

June 30, 2015 Compatibility Status with Windows® 10 pages have been updated.
 - target: iX1500, iX500, iX100, S1300i, S1100i, SV600

November 22, 2013 Compatibility Status with Windows® 8.1 pages have been updated.
 - target: iX500, S1300i, S1100i, SV600