What should I do when firmware update fails in the middle of the process?

Try updating again with the USB2.0 port if you connect the ScanSnap to the USB3.0 port.

If you still cannot update the firmware even after the above action, power off and on the ScanSnap and restart the computer to retry updating the firmware.

Note: Firmware update will automatically start when ScanSnap iX500, which is powered on, is connected to a computer with a USB cable.

Target ScanSnap:

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