ScanSnap S1500/S1500M FAQ
Compatibility status
Important
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- A message appears saying "Failed to install ScanSnap Online Update."
- Where can I go to ask about the software that comes bundled with ScanSnap?
- How can I clean my scanner for disinfection?
- Images in my password-protected PDF file are not displayed properly.
- I cannot log in Salesforce CRM linkage through CardMinder.
- I cannot log in Scan to Salesforce Chatter through ScanSnap Manager or ScanSnap Organizer.
- "Scan to Google Docs(TM)" function does not work.
- I see the error message "Failed to locate the Magic Briefcase folder" when saving a file to SugarSync from ScanSnap.
Other
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- Are Windows® 10 ARM-based PCs compatible with ScanSnap scanners?
- Can I use my ScanSnap with software other than the software that it comes bundled with?
- Do you make any scanners that support TWAIN / ISIS™?
- Is there any precaution about the paper to scan?
- Is there any precaution when scanning with the ScanSnap Carrier Sheet?
- Can I select / search the text in the PDF that is created by ScanSnap?
- Can I install the software which comes bundled with ScanSnap onto several computers?
- Can I use ScanSnap Carrier Sheets?
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- What should I be careful when I connect the USB cable?
- Why is ScanSnap not listed as a TWAIN or ISIS™ source in the application software that I use?
- What happens to the file(s) when I scan multi-page documents?
- Is there anything that I should be aware of when using [Correct skewed character strings automatically] functions?
- Is there any precaution for correction process of orientation?
- My document was upside-down when I scanned it.
- ScanSnap Manager does not appear on the taskbar.
- Text recognition rate decreases depending on the scanned document.
- The image data from the scanned document disappeared.
- Is there anything that I should be aware of, in order to achieve the scanning speed as stated in the catalogue?
- Why does my scanner stop in the middle of scanning?
- My ScanSnap cannot scan. The Scan button just blinks and nothing happens. (For Windows® users)
- I have many ScanSnap generated PDF files. How do I perform OCR on all of these files at once?
- Scanning operation is sometimes stopped due to "Undefined error".
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- What compression formats and compression rates does ScanSnap offer?
- What scanning resolutions can I choose from?
- Which document sizes can I choose from?
- How large are ScanSnap created image files?
- Why do the black parts of my image turn out lighter than normal? (Windows®)
- Why are ruled lines distorted in ScanSnap created images?)
- What file formats can I save my images in? (Can I save them as JPEG files?)
- Scanning does not start even when pressing the [scan] button. (OS X v10.9 (Mavericks))
- I cannot install the software downloaded from the web site onto OS X v10.8 or later.
- Can I darken the color of scanned images?
- ScanSnap Manager does not run automatically during startup.
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- Why does it fail to OCR some of the documents when I use "Scan to Word", "Scan to Excel" or "Scan to PowerPoint"? Also, the layouts and texts are sometimes displayed incorrectly. What type of documents can it convert without any problems?
- I am not getting better results in "Scan to Word", "Scan to Excel" or "Scan to PowerPoint" even though I changed the [Image quality] to "Excellent".
- The quality of the conversion (text recognition) changes depending on the settings in color mode (B&W/Color/Gray) and image quality. What is the best setting?
- Why do I get an error message saying "Not enough memory!" while performing "Scan to Word", "Scan to Excel" or "Scan to PowerPoint"?
- Why wasn't my work file deleted when "Scan to Word", "Scan to Excel" or "Scan to PowerPoint" was executed?
- I accidentally closed "Scan to Word" / "Scan to Excel" / "Scan to PowerPoint" without saving the file. Isn't it saved anywhere? Is it possible to display the file again?
- Why is there very little space left in my HDD after executing "Scan to Word", "Scan to Excel" or "Scan to PowerPoint" several times?
- Why can't I use the numeric value from "Scan to Excel" conversion for Excel calculations?
- When I execute "Scan to Word/Excel/PowerPoint", a message such as "Call is rejected by callee." pops up and it does not display the result of OCR. Is there anything that I can do about it?
- [Save] dialog is displayed when "Scan to Word", "Scan to Excel" or "Scan to PowerPoint" is executed. Why is Word/Excel/PowerPoint not started up?
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- Can ScanSnap link to Cloud services?
- The icons for the cloud linkage function do not appear in the Quick Menu of ScanSnap Manager.
- After updating Evernote, ScanSnap cannot link with Evernote.
- "Scan to Google Docs(TM)" function does not work.
- I cannot register a file on Evernote sometimes when I am using ScanSnap on Mac.
- I cannot use the Evernote linkage function via ScanSnap after updating Evernote, whereby I cannot save data on Evernote for Mac even when I execute "Scan to Evernote (Note)".
- I see the error message "Failed to locate the Magic Briefcase folder" when saving a file to SugarSync from ScanSnap.
- I cannot save data with Scan to Google Docs (TM) .Or, find the icon of Scan to Google Docs (TM) after installing the latest update for ScanSnap Manager (for Windows®) or ScanSnap Organizer (for Windows®). What should I do?
- “Scan to Dropbox” disappears from ScanSnap Manager and ScanSnap Organizer. What should I do?
- I cannot log in Salesforce CRM linkage through CardMinder.
- I cannot log in Scan to Salesforce Chatter through ScanSnap Manager or ScanSnap Organizer.
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- How could I learn more about "Carrier Sheets"?
- What can I do if only a part of the document appears in the scanned image?
- How can I avoid or remove shadows along the edges of scanned images?
- How can I remove black lines that appear along image edges when scanning in black and white?
- What can I do when gaps or lines appear between the two "stitched" images?
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- Can I link ScanSnap to iPad, iPhone and iPod touch devices?
- Can I link ScanSnap to Android™ devices?
- The Windows Security Alert dialog box appears when I launch the Scan to Mobile function.
- Why does my computer fail to connect to my mobile device?
- The Scan to Mobile icon on the computer taskbar is in the "Not Communicating" status, and the computer fails to establish a connection with the mobile device.
- The Scan to Mobile icon on the computer taskbar turns to blue, and the computer fails to establish a connection with my mobile device.
- I cannot open the "Scan to Mobile - Basic" dialog box. (The "Scan to Mobile" dialog box displays.)
- When I sync documents scanned in "Excellent mode" and other large data files with an application on my mobile Apple device, the application fails to open.
- When I transfer documents scanned in "Excellent mode" and other large data files to my mobile Apple device, their thumbnail and preview images appear blank.
- The alert dialog box appears when I click [Scan to Mobile] with Mac OS.
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- Why do vertical lines and small stains appear on my images?
- Is there any functional limitation when ScanSnap is linked with Rack2-Filer?
- Where can I go to ask about the software which comes bundled with the ScanSnap?
- How can I avoid mis-feed (multi-feed) errors?
- After ScanSnap Organizer overwrites a file which is stored through Microsoft® SharePoint® Server 2010, ScanSnap Organizer could not access to the library and folder of Microsoft® SharePoint® Server 2010. How can I recover this symptom?
