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- FAQ: ScanSnap S1300i / S1300
FAQ: ScanSnap S1300i / S1300
Compatibility status
Other FAQCompatibility Status
Windows® |
Mac |
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| Windows® 10 (S1300i / S1300)
Windows® 8.1 (S1300i / S1300) Windows® 8 (S1300) |
macOS 10.15 Catalina (S1300i / S1300)
macOS 10.14 Mojave (S1300i / S1300) macOS 10.13 High Sierra (S1300i / S1300) macOS 10.12.1 Sierra (S1300i / S1300) OS X 10.11 El Capitan (S1300i / S1300) OS X 10.10 Yosemite (S1300i / S1300) OS X 10.9 Mavericks (S1300) OS X 10.8 Mountain Lion (S1300) Mac OS X 10.7 Lion (S1300) |
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Android™ |
iOS |
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| Android™ 10.0 (S1300i only)
Android™ 9.0 (S1300i only) Android™ 8.0 (S1300i only) Android™ 7.0 (S1300i / S1300) Android™ 6.0 (S1300i / S1300) |
iOS 13/iPadOS 13 (S1300i only)
iOS 12 (S1300i only) iOS 11 (S1300i only) iOS 10 (S1300i / S1300) iOS 9 (S1300i / S1300) |
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Important FAQ
- ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
- I cannot install ScanSnap Home.
- Can I use my ScanSnap with a computer that is not connected to the internet?
- Although the ScanSnap Home installer installs Microsoft® .Net Framework 4.7 automatically, the user will have to install Microsoft® .NET Framework 4.7 manually if the installation fails.
- How can I move a file out of ScanSnap Home by drag and drop?
- No Word, Excel, or PowerPoint files are displayed in the main view of ScanSnap Home when they are created through Send to Word, Send to Excel, or Send to PowerPoint.
- Characters in some messages may corrupt.
- Data Conversion occasionally fails in a system where ScanSnap Organizer has been used.
- Notifications of save completion or scan results will not be sent to ScanSnap Cloud when using a proxy environment (socks port).
- Installation of Microsoft® .NET Framework 4.7 is blocked with the "Blocking Issues" message while installing ScanSnap Home.
- My ScanSnap cannot scan. The Scan button just blinks and nothing happens.
(For Windows® users) - How can I update ABBYY FineReader for ScanSnap™ from 5.0 to 5.5?
- What should I be careful of when I connect the USB cable?
- Where can I go to ask about the software that comes bundled with ScanSnap?
- After running ScanSnap application by macOS, the “ScanSnap software is not optimized for your Mac.” message meaning like the above appears.
- Images in my password-protected PDF file are not displayed properly.
- I cannot log in Salesforce CRM linkage through CardMinder.
- I cannot log in Scan to Salesforce Chatter through ScanSnap Manager or ScanSnap Organizer.
- "Scan to Google Docs(TM)" function does not work.
- I see the error message "Failed to locate the Magic Briefcase folder" when saving a file to SugarSync from ScanSnap.
Frequently browsed FAQ (Related to S1300i/S1300)
- My ScanSnap cannot scan. The Scan button just blinks and nothing happens.
(For Windows® users) - ScanSnap Receipt Incompatibility Information With macOS High Sierra v10.13
- How can I update ABBYY FineReader for ScanSnap™ from 5.0 to 5.5?
- What should I be careful when I connect the USB cable?
- ScanSnap Manager does not appear on the taskbar.
Other FAQ
Please go to ScanSnap S1300 / S1300i FAQ for other FAQ.
Contact Us
If the above FAQ did not address your situation, please go to Country selection page for inquiries about ScanSnap.
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