FAQ: ScanSnap S1300i / S1300

Compatibility Status

Important FAQ

• What is the compatibility status of the ScanSnap with Apple Silicon M1 Chip in Mac PC?
• A message appears saying "Failed to install ScanSnap Online Update." or "Unable to proceed because Online Update is not installed. Reinstall ScanSnap Home and try again."
• ScanSnap Home for Mac does not recognize a newly added ScanSnap device. A message is displayed, "Cannot connect to the ScanSnap. Disconnect and reconnect the USB cable, and then try again.".
• I cannot correct the distortion or split the pages of an image scanned with ScanSnap SV600 on Book Image Viewer of ScanSnap Home.
• How can I install ScanSnap Home on a Windows^® 10 computer?
• When you start up ScanSnap Home, a message is displayed, indicating that ScanSnap Organizer must be uninstalled.
• How can I clean my scanner for disinfection?
• How can I use Quick Menu on ScanSnap Home?
• An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home.
  

  "An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home."

• After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.
• [IMPT] "An unexpected error occurred..." error appears with ScanSnap Home startup or scanning and cannot be fixed by reinstallation of the application.
• Are Windows^® 10 ARM-based PCs compatible with ScanSnap scanners?
• "ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS.
• An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.
• ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
• I cannot install ScanSnap Home.
• Can I use my ScanSnap with a computer that is not connected to the internet?
• Although the ScanSnap Home installer installs Microsoft^® .Net Framework 4.7 automatically, the user will have to install Microsoft^® .NET Framework 4.7 manually if the installation fails.
• How can I move a file out of ScanSnap Home by drag and drop?
• No Word, Excel, or PowerPoint files are displayed in the main view of ScanSnap Home when they are created through Send to Word, Send to Excel, or Send to PowerPoint.
• Characters in some messages may corrupt.
• Data Conversion occasionally fails in a system where ScanSnap Organizer has been used.
• Notifications of save completion or scan results will not be sent to ScanSnap Cloud when using a proxy environment (socks port).
• Installation of Microsoft^® .NET Framework 4.7 is blocked with the "Blocking Issues" message while installing ScanSnap Home.
• My ScanSnap cannot scan. The Scan button just blinks and nothing happens.
  (For Windows^® users)
• How can I update ABBYY FineReader for ScanSnap™ from 5.0 to 5.5?
• What should I be careful of when I connect the USB cable?
• Where can I go to ask about the software that comes bundled with ScanSnap?
• After running ScanSnap application by macOS, the “ScanSnap software is not optimized for your Mac.” message meaning like the above appears.
• Images in my password-protected PDF file are not displayed properly.
• I cannot log in Salesforce CRM linkage through CardMinder.
• I cannot log in Scan to Salesforce Chatter through ScanSnap Manager or ScanSnap Organizer.
• "Scan to Google Docs(TM)" function does not work.
• I see the error message "Failed to locate the Magic Briefcase folder" when saving a file to SugarSync from ScanSnap.

Frequently browsed FAQ (Related to S1300i/S1300)

• My ScanSnap cannot scan. The Scan button just blinks and nothing happens.
  (For Windows^® users)
• Release of 64 bit application for ScanSnap macOS software
• ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
• ScanSnap Manager Incompatibility Information With macOS High Sierra v10.13
• After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.

Other FAQ

Please go to ScanSnap S1300 / S1300i FAQ for other FAQ.

Contact Us

If the above FAQ did not address your situation, please go to Country selection page for inquiries about ScanSnap.

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