ScanSnap S1300i/S1300 FAQ
Compatibility status
- macOS v11 Big Sur
(S1300i / S1300) - macOS 10.15 Catalina
(S1300i / S1300) - macOS 10.14 Mojave
(S1300i / S1300) - macOS 10.13 High Sierra
(S1300i / S1300) - macOS 10.12.1 Sierra
(S1300i / S1300) - OS X 10.11 El Capitan
(S1300i / S1300) - OS X 10.10 Yosemite
(S1300i / S1300) - OS X 10.9 Mavericks
(S1300) - OS X 10.8 Mountain Lion
(S1300) - Mac OS X 10.7 Lion
(S1300)
Important
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- A message appears saying "Failed to install ScanSnap Online Update." or "Unable to proceed because Online Update is not installed. Reinstall ScanSnap Home and try again."
- An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home.
"An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home." - After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.
- [IMPT] "An unexpected error occurred..." error appears with ScanSnap Home startup or scanning and cannot be fixed by reinstallation of the application.
- "ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS.
- An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.
- ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
- How can I move a file out of ScanSnap Home by drag and drop?
- Characters in some messages may corrupt.
- Data Conversion occasionally fails in a system where ScanSnap Organizer has been used.
- Notifications of save completion or scan results will not be sent to ScanSnap Cloud when using a proxy environment (socks port).
- What should I be careful of when I connect the USB cable?
- "Scan to Google Docs(TM)" function does not work.
- Where can I go to ask about the software that comes bundled with ScanSnap?
- I see the error message "Failed to locate the Magic Briefcase folder" when saving a file to SugarSync from ScanSnap.
Other
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- How can I install ScanSnap Home on a Windows® 10 computer?
- Are Windows® 10 ARM-based PCs compatible with ScanSnap scanners?
- Why do I need a computer with a DVD drive?
- Where can I purchase ScanSnap?
- Can I use my ScanSnap with software other than the software that it comes bundled with?
- Do you make any scanners that support TWAIN / ISIS™?
- Is there any precaution about the paper to scan?
- Can ScanSnap scan newspaper or magazine articles?
- Can ScanSnap scan photographs?
- Can I select / search the text in the PDF that is created by ScanSnap?
- Where can I purchase consumables?
- Can I install the software which comes bundled with ScanSnap onto several computers?
- Can I use ScanSnap Carrier Sheets?
- Does ScanSnap Home support earlier ScanSnap models?
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- ScanSnap Home installer failed to install Microsoft® .Net Framework.
- Installation of Microsoft Microsoft® .NET Framework 4.7 is blocked with the "Blocking Issues" message while installing ScanSnap Home.
- Can I use my ScanSnap with a computer that is not connected to the internet?
- I cannot install ScanSnap Home.
- A ScanSnap application cannot be uninstalled.
- The [Agree] button on the end-user license agreement does not become available and I cannot download ScanSnap Home.
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- What should I be careful when I connect the USB cable?
- Why is ScanSnap not listed as a TWAIN or ISIS™ source in the application software that I use?
- What happens to the file(s) when I scan multi-page documents?
- Is there anything that I should be aware of when using [Correct skewed character strings automatically] functions?
- Is there any precaution for correction process of orientation?
- My document was upside-down when I scanned it.
- ScanSnap Manager does not appear on the taskbar.
- Text recognition rate decreases depending on the scanned document.
- The image data from the scanned document disappeared.
- Is there anything that I should be aware of, in order to achieve the scanning speed as stated in the catalogue?
- Why does my scanner stop in the middle of scanning?
- My ScanSnap cannot scan. The Scan button just blinks and nothing happens. (For Windows® users)
- I have many ScanSnap generated PDF files. How do I perform OCR on all of these files at once?
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- ScanSnap Home for Mac does not recognize a newly added ScanSnap device. A message is displayed, "Cannot connect to the ScanSnap. Disconnect and reconnect the USB cable, and then try again.".
- I cannot correct the distortion or split the pages of an image scanned with ScanSnap SV600 on Book Image Viewer of ScanSnap Home.
- When you start up ScanSnap Home, a message is displayed, indicating that ScanSnap Organizer must be uninstalled.
- How do I migrate my data in ScanSnap Home to another computer?
- How can I use Quick Menu on ScanSnap Home?
(Every time I scan, I want to select an application to link with scanned image.) - An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home.
"An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home." - After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.
- "ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS.
- An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.
- ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
- How can I move a file out of ScanSnap Home by drag and drop?
- I cannot drag and drop a file in ScanSnap Home to attach to e-mail.
- I cannot open a file in ScanSnap Home with the message saying “Unable to process because a file of the specified data is not found or you do not have access rights.”
- ScanSnap Home is not available with the message saying “The maximum number of licenses has already been used so if you do not have a ScanSnap account you cannot sign in.”
- A file is missing from ScanSnap Home.
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- What compression formats and compression rates does ScanSnap offer?
- What scanning resolutions can I choose from?
- Which document sizes can I choose from?
- How large are ScanSnap created image files?
- Why do the black parts of my image turn out lighter than normal? (Windows®)
- Why are ruled lines distorted in ScanSnap created images?)
- What file formats can I save my images in? (Can I save them as JPEG files?)
- Scanning does not start even when pressing the [scan] button. (OS X v10.9 (Mavericks))
- I cannot install the software downloaded from the web site onto OS X v10.8 or later.
- How does ScanSnap attach names to files? Can this process be customized?
- Can I darken the color of scanned images?
- ScanSnap Manager does not run automatically during startup.
- ScanSnap Online Update now does not notify any updates.
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- Why does it fail to OCR some of the documents when I use "Scan to Word", "Scan to Excel" or "Scan to PowerPoint"? Also, the layouts and texts are sometimes displayed incorrectly. What type of documents can it convert without any problems?
- I am not getting better results in "Scan to Word", "Scan to Excel" or "Scan to PowerPoint" even though I changed the [Image quality] to "Excellent".
- The quality of the conversion (text recognition) changes depending on the settings in color mode (B&W/Color/Gray) and image quality. What is the best setting?
- Why do I get an error message saying "Not enough memory!" while performing "Scan to Word", "Scan to Excel" or "Scan to PowerPoint"?
- Why wasn't my work file deleted when "Scan to Word", "Scan to Excel" or "Scan to PowerPoint" was executed?
- I accidentally closed "Scan to Word" / "Scan to Excel" / "Scan to PowerPoint" without saving the file. Isn't it saved anywhere? Is it possible to display the file again?
- Why is there very little space left in my HDD after executing "Scan to Word", "Scan to Excel" or "Scan to PowerPoint" several times?
- Why can't I use the numeric value from "Scan to Excel" conversion for Excel calculations?
- When I execute "Scan to Word/Excel/PowerPoint", a message such as "Call is rejected by callee." pops up and it does not display the result of OCR. Is there anything that I can do about it?
- [Save] dialog is displayed when "Scan to Word", "Scan to Excel" or "Scan to PowerPoint" is executed. Why is Word/Excel/PowerPoint not started up?
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- Can ScanSnap link to Cloud services?
- The icons for the cloud linkage function do not appear in the Quick Menu of ScanSnap Manager.
- After updating Evernote, ScanSnap cannot link with Evernote.
- "Scan to Google Docs(TM)" function does not work.
- I cannot register a file on Evernote sometimes when I am using ScanSnap on Mac.
- I cannot use the Evernote linkage function via ScanSnap after updating Evernote, whereby I cannot save data on Evernote for Mac even when I execute "Scan to Evernote (Note)".
- I see the error message "Failed to locate the Magic Briefcase folder" when saving a file to SugarSync from ScanSnap.
- I cannot save data with Scan to Google Docs (TM) .Or, find the icon of Scan to Google Docs (TM) after installing the latest update for ScanSnap Manager (for Windows®) or ScanSnap Organizer (for Windows®). What should I do?
- “Scan to Dropbox” disappears from ScanSnap Manager and ScanSnap Organizer. What should I do?
- I cannot log in Salesforce CRM linkage through CardMinder.
- I cannot log in Scan to Salesforce Chatter through ScanSnap Manager or ScanSnap Organizer.
- I cannot use [Scan to Google Drive] function of ScanSnap Manager or ScanSnap Organizer.
- I cannot sign in Google Drive™ with ScanSnap Connect Application (iOS/Android™) via ScanSnap Sync.
- When I try to start [Scan to Google Drive] with the latest version of ScanSnap Manager on Internet Explorer® 11 and click the [ALLOW] button on the authentication window, the browser shows the error message and uploading will not start.
- The authentication window does not appear or the [ALLOW] or [CANCEL] button on the window does not work when I try to start [Scan to Google Drive] with the latest version of ScanSnap Manager on Internet Explorer® 11.
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- Can I link ScanSnap to iPad, iPhone and iPod touch devices?
- Can I link ScanSnap to Android™ devices?
- The Windows Security Alert dialog box appears when I launch the Scan to Mobile function.
- Why does my computer fail to connect to my mobile device?
- The Scan to Mobile icon on the computer taskbar is in the "Not Communicating" status, and the computer fails to establish a connection with the mobile device.
- The Scan to Mobile icon on the computer taskbar turns to blue, and the computer fails to establish a connection with my mobile device.
- I cannot open the "Scan to Mobile - Basic" dialog box. (The "Scan to Mobile" dialog box displays.)
- When I sync documents scanned in "Excellent mode" and other large data files with an application on my mobile Apple device, the application fails to open.
- When I transfer documents scanned in "Excellent mode" and other large data files to my mobile Apple device, their thumbnail and preview images appear blank.
- The alert dialog box appears when I click [Scan to Mobile] with Mac OS.
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- After running ScanSnap application by macOS, the “ScanSnap software is not optimized for your Mac.” message meaning like the above appears. (S1300i only)
- Note for using ScanSnap or ScanSnap applications on macOS Sierra
- After saving my searchable PDF file with Preview on macOS Sierra v10.12.2, the file is no longer searchable.
- Images in my password-protected PDF file are not displayed properly.
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- Why do vertical lines and small stains appear on my images?
- Is there any functional limitation when ScanSnap is linked with Rack2-Filer?
- Where can I go to ask about the software which comes bundled with the ScanSnap?
- How can I avoid mis-feed (multi-feed) errors?
- After ScanSnap Organizer overwrites a file which is stored through Microsoft® SharePoint® Server 2010, ScanSnap Organizer could not access to the library and folder of Microsoft® SharePoint® Server 2010. How can I recover this symptom?
