ScanSnap iX1500 FAQ
Compatibility status
Important
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- How can I install ScanSnap Home on a Windows® 10 computer?
- I cannot install ScanSnap Home.
- Can I use my ScanSnap with a computer that is not connected to the internet?
- ScanSnap Home installer failed to install Microsoft® .Net Framework.
- Installation of Microsoft® .NET Framework 4.7 is blocked with the "Blocking Issues" message while installing ScanSnap Home.
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- USB 3.0 connection is unstable.
- A message appears saying "Failed to install ScanSnap Online Update." or "Unable to proceed because Online Update is not installed. Reinstall ScanSnap Home and try again."
- When you start up ScanSnap Home, a message is displayed, indicating that ScanSnap Organizer must be uninstalled.
- An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home.
"An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home." - How can I use Quick Menu on ScanSnap Home?
- After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.
- [IMPT] "An unexpected error occurred..." error appears with ScanSnap Home startup or scanning and cannot be fixed by reinstallation of the application.
- "ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS.
- An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.
- ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
- How can I move a file out of ScanSnap Home by drag and drop?
- Characters in some messages may corrupt.
- Data Conversion occasionally fails in a system where ScanSnap Organizer has been used.
- Notifications of save completion or scan results will not be sent to ScanSnap Cloud when using a proxy environment (socks port).
- Can I use ScanSnap Manager with ScanSnap iX1500?
- How can I clean my scanner for disinfection?
- A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud.
Other
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- What is the difference between ScanSnap iX1600, ScanSnap iX1400, and ScanSnap iX1500?
- Are Windows® 10 ARM-based PCs compatible with ScanSnap scanners?
- How is ScanSnap iX1500 different from the previous ScanSnap iX500?
- Can I use existing ScanSnap Software with ScanSnap iX1500?
- Can I transfer my scanned data to ScanSnap Home?
- Is ScanSnap iX1500 compatible with Rack2-Filer Smart?
- How ScanSnap iX1500 is different from earlier scanners?
- What OS are supported by ScanSnap iX1500?
- Does ScanSnap Home support earlier ScanSnap models?
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- How can I specify a Scan to Folder profile?
- How can I set up my ScanSnap iX1500?
- How can I attach my file in ScanSnap Home to email?
- How can I use another language for scanning to Searchable PDF?
- How can I show Quick Menu?
- Windows Explorer search results do not include my scanned files.
- How can I find receipt data that I have not checked recognition result yet?
- I cannot start scanning since the Scan button is grayed out. (USB connection)
- If a user entered an incorrect security key and failed to connect an iPhone in Direct Connect mode, no error message appears on the iPhone and the iPhone cannot connect to the iX1500.
- No Word, Excel, or PowerPoint files are displayed in the main view of ScanSnap Home when they are created through Send to Word, Send to Excel, or Send to PowerPoint.
- The Setup DVD is missing from the package.
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- USB 3.0 connection is unstable.
- Existing profiles disappeared from the touch screen (after I connected a computer where ScanSnap Manager is installed).
- Existing profiles disappeared from the touch screen after I changed the method for displaying profiles in [Display of profiles]. (ScanSnap Home)
- Can I use [Display of profiles] on my ScanSnap iX1500 to display only the profiles of a user on the touch screen?
- How can I use [Display of profiles] on the touch panel?
- The user icon for switching users does not appear on the touch panel.
- When switching user from the touch screen, a message "The device is not responding." appears.
- A message appears saying "Failed to install ScanSnap Online Update." or "Unable to proceed because Online Update is not installed. Reinstall ScanSnap Home and try again."
- When you start up ScanSnap Home, a message is displayed, indicating that ScanSnap Organizer must be uninstalled.
- How do I migrate my data in ScanSnap Home to another computer?
- Can I use ScanSnap Manager with ScanSnap iX1500?
- How can I use Quick Menu on ScanSnap Home?
- An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home.
"An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home." - After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.
- "ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS.
- An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.
- ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
- How can I move a file out of ScanSnap Home by drag and drop?
- I cannot open my file in ScanSnap Home with the message “Unable to process because a file of the specified content data record is not found or you do not have access rights.”
- When I install ScanSnap Home onto a new computer to add a ScanSnap, the message “Sign in with an additional license number.” appears.
- When a special character or a platform dependent character is included in a profile name or its description area, it may not be displayed correctly on the touch screen of ScanSnap iX1500.
- Characters in some messages may corrupt.
- Data Conversion occasionally fails in a system where ScanSnap Organizer has been used.
- Notifications of save completion or scan results will not be sent to ScanSnap Cloud when using a proxy environment (socks port).
- I cannot drag and drop a file in ScanSnap Home to attach to e-mail.
- I cannot open a file in ScanSnap Home with the message saying “Unable to process because a file of the specified data is not found or you do not have access rights.”
- ScanSnap Home is not available with the message saying “The maximum number of licenses has already been used so if you do not have a ScanSnap account you cannot sign in.”
- A file is missing from ScanSnap Home.
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- ScanSnap Home installer failed to install Microsoft® .Net Framework.
- Installation of Microsoft® .NET Framework 4.7 is blocked with the "Blocking Issues" message while installing ScanSnap Home.
- Can I use my ScanSnap with a computer that is not connected to the internet?
- I cannot install ScanSnap Home.
- A ScanSnap application cannot be uninstalled.
- The [Agree] button on the end-user license agreement does not become available and I cannot download ScanSnap Home.
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- When scanning with Xero as the save destination of ScanSnap Cloud, the following release error occurs. (B11Fg098)
- “Failed to access ScanSnap Cloud.” is displayed on the touch screen of ScanSnap iX1500.
- A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud.
- How do you protect ScanSnap Cloud from illegal access or other risks?
