FAQ: ScanSnap iX1500

Compatibility status

Important FAQ

• Can I use ScanSnap Manager with ScanSnap iX1500?
• How can I use Quick Menu on ScanSnap Home?
• An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home.
  

  "An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home."

• After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.
• [IMPT] "An unexpected error occurred..." error appears with ScanSnap Home startup or scanning and cannot be fixed by reinstallation of the application.
• Are Windows^® 10 ARM-based PCs compatible with ScanSnap scanners?
• "ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS.
• An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.
• ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
• A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud.
• I cannot install ScanSnap Home.
• Can I use my ScanSnap with a computer that is not connected to the internet?
• Although the ScanSnap Home installer installs Microsoft^® .Net Framework 4.7 automatically, the user will have to install Microsoft^® .NET Framework 4.7 manually if the installation fails.
• How can I move a file out of ScanSnap Home by drag and drop?
• No Word, Excel, or PowerPoint files are displayed in the main view of ScanSnap Home when they are created through Send to Word, Send to Excel, or Send to PowerPoint.
• Characters in some messages may corrupt.
• Data Conversion occasionally fails in a system where ScanSnap Organizer has been used.
• Notifications of save completion or scan results will not be sent to ScanSnap Cloud when using a proxy environment (socks port).
• Installation of Microsoft^® .NET Framework 4.7 is blocked with the "Blocking Issues" message while installing ScanSnap Home.
• The scanner cannot be turned on.

Frequently browsed FAQ (Related to iX1500)

• I cannot start scanning since the Scan button is grayed out. (USB connection)
• Can I use my ScanSnap with a computer that is not connected to the internet?
• I cannot install ScanSnap Home.
• How can I set up my ScanSnap iX1500?
• How is ScanSnap iX1500 different from the previous ScanSnap iX500?

Other FAQ

Please go to ScanSnap iX1500 FAQ for other FAQ.

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