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- FAQ: ScanSnap iX100
FAQ: ScanSnap iX100
Compatibility status
Other FAQCompatibility status
Associated document
- iX100 Wi-Fi Connection Guide (268 KB)
Important FAQ
- ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
- A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud.
- I cannot install ScanSnap Home.
- Can I use my ScanSnap with a computer that is not connected to the internet?
- Although the ScanSnap Home installer installs Microsoft® .Net Framework 4.7 automatically, the user will have to install Microsoft® .NET Framework 4.7 manually if the installation fails.
- How can I move a file out of ScanSnap Home by drag and drop?
- No Word, Excel, or PowerPoint files are displayed in the main view of ScanSnap Home when they are created through Send to Word, Send to Excel, or Send to PowerPoint.
- Characters in some messages may corrupt.
- Data Conversion occasionally fails in a system where ScanSnap Organizer has been used.
- Notifications of save completion or scan results will not be sent to ScanSnap Cloud when using a proxy environment (socks port).
- ScanSnap Home shows the message "the maximum number of licenses has already been used" during installation.
- Installation of Microsoft® .NET Framework 4.7 is blocked with the "Blocking Issues" message while installing ScanSnap Home.
- My ScanSnap cannot scan. The Scan button just blinks and nothing happens.
(For Windows® users) - How can I update ABBYY FineReader for ScanSnap™ from 5.0 to 5.5?
- After running ScanSnap application by macOS, the “ScanSnap software is not optimized for your Mac.” message meaning like the above appears.
- Images in my password-protected PDF file are not displayed properly.
- The connection between ScanSnap iX100 and the computer does not connect properly.
- I cannot log in Salesforce CRM linkage through CardMinder.
- I cannot log in Scan to Salesforce Chatter through ScanSnap Manager or ScanSnap Organizer.
- The connection between ScanSnap iX100 and the mobile device does not work well.
- The scanner cannot be turned on.
Frequently browsed FAQ (Related to iX100)
- My ScanSnap cannot scan. The Scan button just blinks and nothing happens.
(For Windows® users) - Why my computer cannot connect to ScanSnap iX100 (The ScanSnap Manager icon does not become blue)?
- ScanSnap Receipt Incompatibility Information With macOS High Sierra v10.13.
- When I try to connect the ScanSnap to the computer via Wi-Fi, I am prompted to enter the password after I selected the ScanSnap and pressed the [Connect] button. What is my password?
- How can I update ABBYY FineReader for ScanSnap™ from 5.0 to 5.5?
Other FAQ
Please go to ScanSnap iX100 FAQ for other FAQ.
Contact Us
If the above FAQ did not address your situation, please go to Country selection page for inquiries about ScanSnap.
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