ScanSnap iX100 FAQ

• Compatibility status
• Associated document
• Important
• Other

Compatibility status

Associated document

 iX100 Wi-Fi Connection Guide  (268 KB)

Important

• Before you buy
  • ScanSnap Compatibility Status With Mac with M1 Apple Silicon Chip
  • Are Windows® 10 ARM-based PCs compatible with ScanSnap scanners?
• Installation
  • I cannot install ScanSnap Home.
  • Can I use my ScanSnap with a computer that is not connected to the internet?
  • ScanSnap Home installer failed to install Microsoft® .Net Framework.
• When setting up your scanner
  • No Word, Excel, or PowerPoint files are displayed in the main view of ScanSnap Home when they are created through Send to Word, Send to Excel, or Send to PowerPoint.
  • My ScanSnap cannot scan. The Scan button just blinks and nothing happens.
    (For Windows® users)
• Once you have started
  • A message appears saying "Failed to install ScanSnap Online Update." or "Unable to proceed because Online Update is not installed. Reinstall ScanSnap Home and try again."
  • An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home.
    

    "An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home."

  • After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.
  • [IMPT] "An unexpected error occurred..." error appears with ScanSnap Home startup or scanning and cannot be fixed by reinstallation of the application.
  • "ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS.
  • An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.
  • ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
  • How can I move a file out of ScanSnap Home by drag and drop?
  • Characters in some messages may corrupt.
  • Data Conversion occasionally fails in a system where ScanSnap Organizer has been used.
  • Notifications of save completion or scan results will not be sent to ScanSnap Cloud when using a proxy environment (socks port).

Other

• Installation
  • Those using ScanSnap Home
    • Installation of Microsoft Microsoft® .NET Framework 4.7 is blocked with the "Blocking Issues" message while installing ScanSnap Home.
    • ScanSnap Home shows the message "the maximum number of licenses has already been used" during installation.
    • ScanSnap Home installer failed to install Microsoft® .Net Framework.
    • Can I use my ScanSnap with a computer that is not connected to the internet?
    • I cannot install ScanSnap Home.
    • A ScanSnap application cannot be uninstalled.
    • The [Agree] button on the end-user license agreement does not become available and I cannot download ScanSnap Home.
  • Those using ScanSnap Manager
    • I am repeatedly asked to permit Keychain Access to access the information stored in my keychain when I try to install ScanSnap Manager (for Mac) onto my Mac. What should I do?
• Once you have started
  • Those using ScanSnap Home
    • IHow can I use Quick Menu on ScanSnap Home?
      (Every time I scan, I want to select an application to link with scanned image.)
    • An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home.
      

      "An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home."

    • After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.
    • "ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS.
    • An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.
    • ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
    • How can I move a file out of ScanSnap Home by drag and drop?
    • I cannot drag and drop a file in ScanSnap Home to attach to e-mail.
    • I cannot open a file in ScanSnap Home with the message saying “Unable to process because a file of the specified data is not found or you do not have access rights.”
    • ScanSnap Home is not available with the message saying “The maximum number of licenses has already been used so if you do not have a ScanSnap account you cannot sign in.”
    • A file is missing from ScanSnap Home.
  • Those using ScanSnap Manager
    • ScanSnap Manager does not run automatically during startup.
    • ScanSnap Online Update now does not notify any updates.
• Battery
  • The battery level does not become 100% no matter how long it is charged.
  • The battery is not charged (Charging is never completed).
  • The error message "Not enough power on the USB hub" appears and the scanner cannot be recognized.
  • The scanner does not work even if it is connected with the USB cable.
  • The scanner cannot be turned on.
• Connecting to a computer via Wi-Fi
  • When I try to connect the ScanSnap to the computer via Wi-Fi, I am prompted to enter the password after I selected the ScanSnap and pressed the [Connect] button. What is my password?
  • The scan does not start even when I press the [Scan] button.
  • How can I change the computer for connecting to the ScanSnap via Wi-Fi?
  • The connection between ScanSnap iX100 and the computer does not connect properly.
    (The ScanSnap Manager icon does not change from the disconnected status)
  • The connection between ScanSnap iX100 and the mobile device does not work well.
  • I cannot connect iX100 to the computer/mobile device via a public wireless LAN
  • The iX100 does not switch to Direct Connect mode automatically.
  • The mobile device is disconnected soon after connected wirelessly.
  • The iX100 does not switch to Access Point Connect mode automatically
    (The wireless mode does not change automatically).
  • Can I use ScanSnap iX100 as a general wireless access point?
  • Are there any differences between the scan via Wi-Fi connection and via the USB cable with regard to the function or performance?
  • I am asked to permit Keychain Access to access the information stored in my keychain when I run the ScanSnap Manager (for Mac) on my Mac. What should I do?
  • Can I connect ScanSnap and the computer via Wi-Fi without using a wireless access point?
    (Can I use ad-hoc mode?)
  • Why my computer cannot connect to ScanSnap iX100 (The ScanSnap Manager icon does not become blue)?
  • Why my mobile device cannot connect to ScanSnap iX100?
• Network authentication function for corporate
  • The error message "Authentication failed. Check whether the authentication information is correct, and try again" appears when I try to set up the Wireless LAN setting.
  • Is IEEE 802.1X authentication supported?
  • What kinds of authentication can I use for IEEE 802.1X authentication?
  • The error message "Failed to communicate with ScanSnap." appears during the scan from ScanSnap Manager/ScanSnap Connect Application via Wi-Fi, and the scan stops.
  • The error message "The security protocol does not match with the wireless access point. Select the correct protocol, and try again." appears and the connection fails even though the correct protocol is selected.
  • The error message "Failed to connect because the wireless LAN setting failed." appears when I try to configure the wireless LAN settings.
  • I need to know the setting information (authentication method, user ID, or password).
  • When the verification of the Server Certificate is enabled in the wireless LAN settings, the connection may fail even though the Server Certificate is still valid.
  • When the verification of the Server Certificate is enabled in the wireless LAN settings, the connection is successful even though the term of validity for Server Certificate has not started yet.
  • The error message “Connection was not completed within the specified time.” appears in the wireless LAN settings.
  • When the scanner is connected to ScanSnap Manager/ScanSnap Connect Application, the Wi-Fi indicator may light up in orange briefly and then light up in blue.
• Cloud linkage function
  • When scanning with Xero as the save destination of ScanSnap Cloud, the following release error occurs. (B11Fg098)
  • I cannot save data with Scan to Google Docs (TM) .Or, find the icon of Scan to Google Docs (TM) after installing the latest update for ScanSnap Manager (for Windows®) or ScanSnap Organizer (for Windows®). What should I do?
  • “Scan to Dropbox” disappears from ScanSnap Manager and ScanSnap Organizer. What should I do?
  • I cannot log in Salesforce CRM linkage through CardMinder.
  • I cannot log in Scan to Salesforce Chatter through ScanSnap Manager or ScanSnap Organizer.
  • I cannot use [Scan to Google Drive] function of ScanSnap Manager or ScanSnap Organizer.
  • I cannot sign in Google Drive™ with ScanSnap Connect Application (iOS/Android™) via ScanSnap Sync.
  • When I try to start [Scan to Google Drive] with the latest version of ScanSnap Manager on Internet Explorer® 11 and click the [ALLOW] button on the authentication window, the browser shows the error message and uploading will not start.
  • The authentication window does not appear or the [ALLOW] or [CANCEL] button on the window does not work when I try to start [Scan to Google Drive] with the latest version of ScanSnap Manager on Internet Explorer® 11.
  • A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud.
  • How do you protect ScanSnap Cloud from illegal access or other risks?
• When setting up your scanner
  • My ScanSnap cannot scan. The Scan button just blinks and nothing happens.
    (For Windows® users)
• ScanSnap Carrier Sheet
  • How could I learn more about "Carrier Sheets"?
  • What can I do if only a part of the document appears in the scanned image?
  • How can I avoid or remove shadows along the edges of scanned images?
  • How can I remove black lines that appear along image edges when scanning in black and white?
  • What can I do when gaps or lines appear between the two "stitched" images?
• ScanSnap Receipt
  • I cannot restore my data on the latest version (V1.5L20) of ScanSnap Receipt for Mac from a backup file created with the latest version (V1.5L30) of ScanSnap Receipt.
• macOS Sierra/High Sierra
  • After running ScanSnap application by macOS, the “ScanSnap software is not optimized for your Mac.” message meaning like the above appears.
  • Note for using ScanSnap or ScanSnap applications on macOS Sierra
  • After saving my searchable PDF file with Preview on macOS Sierra v10.12.2, the file is no longer searchable.
  • Images in my password-protected PDF file are not displayed properly.
• ABBYY FineReader for ScanSnap™
  • How can I update ABBYY FineReader for ScanSnap™ from 5.0 to 5.5?