FAQ: ScanSnap iX100

Compatibility status

Associated document

• iX100 Wi-Fi Connection Guide (268 KB)

Important FAQ

• ScanSnap Home for Mac does not recognize a newly added ScanSnap device. A message is displayed, "Cannot connect to the ScanSnap. Disconnect and reconnect the USB cable, and then try again.".
• I cannot correct the distortion or split the pages of an image scanned with ScanSnap SV600 on Book Image Viewer of ScanSnap Home.
• How can I install ScanSnap Home on a Windows^® 10 computer?
• When you start up ScanSnap Home, a message is displayed, indicating that ScanSnap Organizer must be uninstalled.
• How can I clean my scanner for disinfection?
• How can I use Quick Menu on ScanSnap Home?
• An unexpected error occurs with the following message when starting up ScanSnap Home or when scanning with ScanSnap Home.
  

  "An unexpected error occurred. Exit the application, and then try again. If the problem still persists, reinstall ScanSnap Home."

• After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.
• [IMPT] "An unexpected error occurred..." error appears with ScanSnap Home startup or scanning and cannot be fixed by reinstallation of the application.
• Are Windows^® 10 ARM-based PCs compatible with ScanSnap scanners?
• "ScanSnap Home would like to access files" appears when running ScanSnap Home on macOS.
• An access or connection error appears while using ScanSnap Home on macOS 10.15 Catalina.
• ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
• A message with error code B11Cg187 appears when I try to save scanned data to Google Photos™ using ScanSnap Cloud.
• I cannot install ScanSnap Home.
• Can I use my ScanSnap with a computer that is not connected to the internet?
• Although the ScanSnap Home installer installs Microsoft^® .Net Framework 4.7 automatically, the user will have to install Microsoft^® .NET Framework 4.7 manually if the installation fails.
• How can I move a file out of ScanSnap Home by drag and drop?
• No Word, Excel, or PowerPoint files are displayed in the main view of ScanSnap Home when they are created through Send to Word, Send to Excel, or Send to PowerPoint.
• Characters in some messages may corrupt.
• Data Conversion occasionally fails in a system where ScanSnap Organizer has been used.
• Notifications of save completion or scan results will not be sent to ScanSnap Cloud when using a proxy environment (socks port).
• ScanSnap Home shows the message "the maximum number of licenses has already been used" during installation.
• Installation of Microsoft^® .NET Framework 4.7 is blocked with the "Blocking Issues" message while installing ScanSnap Home.
• My ScanSnap cannot scan. The Scan button just blinks and nothing happens.
  (For Windows^® users)
• How can I update ABBYY FineReader for ScanSnap™ from 5.0 to 5.5?
• After running ScanSnap application by macOS, the “ScanSnap software is not optimized for your Mac.” message meaning like the above appears.
• Images in my password-protected PDF file are not displayed properly.
• The connection between ScanSnap iX100 and the computer does not connect properly.
• I cannot log in Salesforce CRM linkage through CardMinder.
• I cannot log in Scan to Salesforce Chatter through ScanSnap Manager or ScanSnap Organizer.
• The connection between ScanSnap iX100 and the mobile device does not work well.
• The scanner cannot be turned on.

Frequently browsed FAQ (Related to iX100)

• My ScanSnap cannot scan. The Scan button just blinks and nothing happens.
  (For Windows^® users)
• Release of 64 bit application for ScanSnap macOS software
• ScanSnap Home says “You need to allow ScanSnap Home to access all data in the disk.” on macOS.
• ScanSnap Manager Incompatibility Information With macOS High Sierra v10.13
• After updating to macOS 10.15 Catalina, I cannot use my ScanSnap Manager anymore.

Other FAQ

Please go to ScanSnap iX100 FAQ for other FAQ.

Contact Us

If the above FAQ did not address your situation, please go to Country selection page for inquiries about ScanSnap.

Share this page