I cannot save my scanned documents with “Google Drive for desktop”.


There are known problems with ScanSnap software that occur when the Google Drive™ client application is migrated from Backup and Sync to "Google Drive for desktop". Please use the following workarounds until a fix update becomes available.

Known Problems

Software Problems
ScanSnap Home Ⅰ. Cannot add a new profile for Google Drive™ [Windows®/Mac]
Ⅱ. Cannot update my profile for Google Drive™ [Windows®]
Ⅲ. Quick Menu does not display Google Drive™ [Windows®/Mac]
Ⅳ. My scanned documents are not uploaded to Google Drive™ [Windows®]
ScanSnap Organizer Ⅴ. Cannot specify Google Drive™ for ScanSnap Sync [Windowsreg;]

ScanSnap Home

Ⅰ. Cannot add a new profile for Google Drive™ [Windows®/Mac]
Ⅱ. Cannot update my profile for Google Drive™ [Windows®]

Problem Description

A new profile for Google Drive™ cannot be added or your profile for Google Drive™ cannot be edited with the following message. The message appears when you select [Google Drive] on the [Add new profile] window or the [Edit profiles] window and press the [Add] button or the [Save] button.

Message (Windows®) Message (Mac)
Install [Backup and Sync] and then click the [Add] button. The settings for the Google Drive sync folder could not be obtained. Click the [OK] button and select the Google Drive sync folder to obtain the settings.

Solution

Please update ScanSnap Home to the latest version and try again.

Ⅲ. Quick Menu does not display Google Drive™ [Windows®/Mac]

Problem Description

Google Drive™ cannot be selected for the save destination in Quick Menu as it does not display Google Drive™.

Solution

Please update ScanSnap Home to the latest version and try again.

Ⅳ. My scanned documents are not uploaded to Google Drive™ [Windows®]

Problem Description

Although you can scan a document with your profile for Google Drive™ without any error, the scanned images are not saved to Google Drive™.

This may be because the sync folder of Google Drive™ has been changed when you migrated from Backup and Sync to "Google Drive for desktop". As the sync folder of Backup and Sync still exists in your computer, ScanSnap Home saves your documents to that folder without any errors, but the documents will not be saved to Google Drive™ because the folder is not the sync folder of "Google Drive for desktop".

When you migrated from Backup and Sync to "Google Drive for desktop"
The save destination of the profile for Google Drive™ needs to be updated only when you manually change the sync folder of "Google Drive for desktop" after migration. The sync folder will not be changed by only migrating Backup and Sync to "Google Drive for desktop".

When you uninstalled Backup and Sync and then installed "Google Drive for desktop"
Another folder is specified for the sync folder of "Google Drive for desktop". The save destination of the profile for Google Drive™ needs to be updated.

Workaround

Create a new profile that saves scans to the sync folder of Google Drive™.
  1. Specify [None (Scan to file)] for [Send to] under [Application] in the profile.
  2. Specify the sync folder of Google Drive™*1 for the save destination of the profile.
  3. Press the [Add] button to add the new profile.

ScanSnap Organizer

Ⅴ. Cannot specify Google Drive™ for ScanSnap Sync [Windows®]

Problem Description

When "Google Drive for desktop" is installed, Google Drive™ cannot be specified for ScanSnap Sync in ScanSnap Organizer with the following message.


Solution

Please update ScanSnap Organizer to V5.6L42 or later.
The installer can be downloaded from the Software Downloads page for your ScanSnap model.


How to check the sync folder for "Google Drive for desktop"

Windows®

  1. Click the Google Drive™ menu icon in the task tray.

  2. Click the gear mark in the upper right of the image and then click [Preferences].

  3. Select [Google Drive], then click [Open in Explorer].

  4. Open the [My Drive] folder in the Explorer window as shown below.

  5. After transition, the path to your Google Drive™ sync folder appears in the Address bar.

Mac

  1. Click the Google Drive™ menu icon in the Menu bar, and then click the gear mark in the upper right of the image and then click [Preferences].

  2. Select [Google Drive] and click [Open in Finder].

  3. Finder opens.

  4. Select [My Drive] and click [Get Info] from the right click menu.

  5. The path to your Google Drive™ sync folder is shown at [Server].


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