When switching user from the touch screen, a message "The device is not responding." appears.

When user is switched to another while [Selected user] is selected for [Display of profiles] on the touch screen, a message "Device is not responding." may appear. In this case, follow the steps below.

1. Click the [Scan] button on the upper left of ScanSnap Home Main Window to open the Scan window.
2. A message appears, saying "The number of profiles that can be registered cannot exceed 30 (n exceeded profiles). Delete some profiles." (n represents the number of excess profiles).
   
3. Click the [OK] button to display the [Delete a profile] window. Choose a profile and delete it in order to reduce the total number of profiles to 30 or less.