ScanSnap Home for Mac does not recognize a newly added ScanSnap device. A message is displayed, "Cannot connect to the ScanSnap. Disconnect and reconnect the USB cable, and then try again.".
If the problem is not resolved even after reconnecting the device, restart the computer.
(If the problem persists after you restart the computer, please contact a local Fujitsu near you.)
ScanSnap iX1500 / iX100 / S1300i / S1100i / SV600 / iX500 / S1100