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Fujitsu

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When ScanSnap software is installed to OS X v10.9 (Mavericks), an internal error message “An internal error has occurred with ScanSnap Online Update. Reinstall the application.” appears as below.

When ScanSnap software is installed to OS X v10.9 (Mavericks), an internal error message “An internal error has occurred with ScanSnap Online Update. Reinstall the application.” appears as below.

Error message


 

Please update the ScanSnap Online Update to the latest version (”V1.0L20” or later) by following the instructions below:

Instructions:

  1. Right click or use control-click on ScanSnap Manager to display the context menu. Select [Help] -> [Online Update...] from the context menu to start the Online Update.
    Context menu
    You can also start the Online Update by selecting [Applications] -> [ScanSnap Online Update] -> [AutoOnlineUpdater] via Finder.
    AutoOnlineUpdater
  2. The notification dialog of the Online Update appears.
    Notifiation message
  3. Press [Yes] and the License Agreement appears. The Online Update will be performed after pressing the [Next>] button.
    License Agreement
  4. The installation starts after the download has completed.
    Downloading updates...
  5. Type the name and password of the administrator as prompt.
    AOUInstaller
  6. Type the name and password of the administrator again.
    AOUMonitor
  7. After the installation, go to the ScanSnap Online Update Settings dialog to confirm that the version is described as “V1.0L20” or later.
    Vesion

 


Target ScanSnap:
SV600 / iX500