Scanning does not start even when pressing the [scan] button. (OS X v10.9 (Mavericks))


The processing speed of ScanSnap Manager is reduced due to the App Nap function in OS X v10.9 (Mavericks). This creates a time lag in the communication between the computer and the ScanSnap scanner, so the scanner may not be able to detect that the [scan] button is pressed.

Countermeasure
Please disable the App Nap function in ScanSnap Manager with the following procedures:

  1. Exit ScanSnap Manager.
  2. Click [Go] --> [Applications] from the Finder.
  3. Open the ScanSnap folder. Click the ScanSnap Manager file while pressing the Control key and click [Get Info].
  4. Check the "Prevent App Nap" checkbox.
    Once you've started 010-01

Target ScanSnap:
S1100 / S1300i / S1300 / S1500 / S1500M

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