How can I avoid mis-feed (multi-feed) errors?


Note the following points to scan documents.

  1. "Mis-feeding (multi-feed)" errors are usually caused by dirty or worn pads. Clean the automatic feeding area, following the procedures outlined in the Operator's Guide.
    Others 004-01
  2. Fan the document
    1) Take a stack of documents that is less than 5mm thick. (50 or less general office sheets.)
    2) Hold onto both ends of the documents and fan them 2 or 3 times.
    Others 004-02
  3. Pull the paper chute guide and its extension out of the paper chute.
    Others 004-03
  4. Align the edges of the documents in a step-like pattern (see picture below).
    Others 004-04
  5. Load the documents within the scale that is inscribed inside of side guide.
    Others 004-05
  6. Adjust the side guides so that they meet the width of the documents that are about to be scanned.
    Adjust these side guides so that there is no gap between the side guide and the document edges. If there is a gap, it may cause skewing of the document during scanning.
    Others 004-06
  7. Place documents so that the leading edge becomes the trailing edge.
    Place documents that have a narrow margin between printed text and leading edges or documents containing staple perforations so that the staple holes and / or narrow margins face upwards.
    Others 004-07
  8. Replace consumables.
    [Consumables]
    Pad ASSY (PA03586-0002, replacement cycle: 50,000 sheets or 1 year)
    Pick Roller (PA03586-0001, replacement cycle: 100,000 sheets or 1 year)
  9. Confirm whether ScanSnap supports the document size.
    Refer to "Q5. What document sizes can I scan with ScanSnap?".

Target ScanSnap:
iX500 / S1300i / S1300 / S1500 / S1500M / S300 / S300M / S510 / S510M / S500 / S500M / fi-5110EOX2 / fi-5110EOX / fi-5110EOXM

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