The error message "Connection was not completed within the specified time." appears in the wireless LAN settings.


This message appears when the scanner device does not receive any reply from the access point and timeout occurs. This may occur when there is a delay reply from the RADIUS server.
To solve this problem, try reconnecting again after a while. If the problem persists, make sure the user information on the RADIUS server is correct.

[Example] In the case of Windows Server 2008 R2 NPS (Network Policy Server):
If the authentication failed because of wrong user information, this server will discard the data and will not reply to the wireless access point. As a result, the phenomenon may occur.

Examples of RADIUS server limitation:

  • Windows Server 2008 R2 NPS (Network Policy Server):
    The user ID or password that contains a multibyte character.
  • FREE RADIUS (Linux / Windows):
    The user ID or password that contains "\".

Target ScanSnap:
iX100

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