I cannot send out an e-mail.
On the Central Admin Console [Scanner Central Admin Server Settings] window or [Alert Notification] window, press the [Test] button to check if an e-mail can be sent to the specified destination.
After pressing the [Test] button, follow each action described below according to the message that is shown. The messages and their corresponding actions are as follows.
[Scanner Central Admin Server Settings] window
[Alert Notification] window
If no error message appears and the [Sending] indicator disappears, the test mail was sent successfully to the mail server. Check that the alert notification e-mail has arrived at the specified destination. If the alert notification e-mail has not arrived at the expected destination, check that the part of the e-mail address before the "@" has been entered correctly.
Test e-mail could not be sent.
Try, the following:
Check that the computer connected to the SMTP server is running properly.
Check if an e-mail can be sent to the address from other computers in the network.
Ping the SMTP server to check that it and its network connection are working properly.
If the SMTP server does not respond to the ping test, check that the system network is functioning normally by pinging the SMTP server from another computer in the network.
- If it is only the scanner's network connection that does not work, refer to the section "Failure to Connect to a Server Using Its IP Address" of Operator's Guide for further solutions.
- If the problem seems to be with the SMTP server's network connection, request the network administrator to check that the SMTP server and its network connection are functioning normally.
Check that the same port number has been correctly set for the scanner to SMTP server connection in the section "4.10.1 Setting the e-Mail Server" and "5.6 Setting the Central Admin Server" of Operator's Guide.