I cannot add my ScanSnap iX1300 on ScanSnap Cloud (iOS/Android)


This may be because the necessary settings are disabled. Please check the following settings.

iOS

iOS 14/iPadOS 14 or later

  • Go to [Settings] > [ScanSnap] or [ScanSnap Cloud] and enable [Local Network].
  • Go to [Settings] > [Privacy] > [Location Services] and enable [Location Services].
  • Go to [Settings] > [ScanSnap] or [ScanSnap Cloud] > [Location] and select [Allow While Using the App].
  • Go to [Settings] > [ScanSnap] or [ScanSnap Cloud] > [Location] and enable [Precise Location]
Note:
[Precise Location] is used for connecting ScanSnap to a Wi-Fi network.

iOS 13/iPadOS 13

  • Go to [Settings] > [Privacy] > [Location Services] and enable [Location Services].
  • Go to [Settings] > [ScanSnap] or [ScanSnap Cloud] > [Location] and select [Allow While Using the App].

Android

Setting menus may differ depending on OS or your model.

Android 12

  • Go to [Settings] > [Location] and enable [Use Location]
  • Go to [Settings] > [Apps] > [ScanSnap] or [ScanSnap Cloud] > [Permissions] > [Location] and select [Allow only while using the app]
  • Go to [Settings] > [Apps] > [ScanSnap] or [ScanSnap Cloud] > [Permissions] > [Location] and enable [Use precise location]
  • Go to [Settings] > [Location] > [Google Location Accuracy] and enable [Improve Location Accuracy]

Android 11 to 9

  • Go to [Settings] > [Location] and enable [Use Location]
  • Go to [Settings] > [Apps] > [ScanSnap] or [ScanSnap Cloud] > [Permissions] > [Location] and select [Allow only while using the app]
  • Go to [Settings] > [Location] > [Google Location Accuracy] and enable [Improve Location Accuracy]

Android 8 or earlier

  • Go to [Settings] > [Location] and enable [Use Location]
  • Go to [Settings] > [Apps] > [ScanSnap] or [ScanSnap Cloud] > [Permissions] > [Location] and select [Allow only while using the app]
  • Go to [Settings] > [Location] > [Location Mode] and select an option other than [Battery saving]
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