ScanSnap Manager Incompatibility Information With macOS High Sierra v10.13

The following incompatibilities have been found until now.

• Incorrect page order
• Incorrect keyword order
• Incorrect keyword
• Scanned pages are not searchable
• Help buttons not working on some windows

Incompatibility 1 (Incorrect page order / Incorrect keyword order / Incorrect keyword)

1. Incorrect page order
   Order of scanned pages may not be correct under the following conditions:

   1. An SSD-equipped Mac is used (Mac with flash storage).

   2. [Convert to Searchable PDF] is selected for [Select OCR].

2. Incorrect keyword order
   Order of keywords set to PDF may not be correct under the following conditions:

   1. An SSD-equipped Mac is used (Mac with flash storage).

   2. Specify [Set the marked text as a keyword for the PDF file] for [Select OCR] and
      [All pages] for [Target pages] under [OCR options].

3. Incorrect keyword
   A character string located in the second or later page may be set as a keyword for PDF under the following conditions:

   1. An SSD-equipped Mac is used (Mac with flash storage).

   2. Specify [Set the marked text as a keyword for the PDF file] for [Select OCR] and [First page] for [Target pages] under [OCR options].

[Note]
To check if the storage is a flash storage or not, click [About This Mac] in [Apple] menu and select the [Storage] tab.

Workaround

Update ScanSnap Manager with the following steps and try again.

1. Download and install ScanSnap Manager V6.3L50.

2. Once installation is done, install necessary OCR pack(s).

   • Included OCR Language: French, German, Italian, Spanish, Portuguese, Russian
   • Included OCR Language: Japanese, Simplified Chinese, Traditional Chinese, Korean

3. Download and install the update for ScanSnap Manager V6.3L61.

4. Download and install the update for ScanSnap Manager V6.3L70.

Incompatibility 2 (Scanned pages are not searchable)

Not all pages of my scan are converted to searchable when I scan documents under the following settings:

• [Image quality] is selected for [Excellent], [Color mode] for [B&W] or [Auto color detection] and [Convert to Searchable PDF] for [Select OCR].

Workaround

Update ScanSnap Manager to V6.3L70 according to the steps.

Incompatibility 3 (Help buttons not working on some windows)

The Help is not displayed by pressing the [?] button in the following windows:

• ScanSnap Manager - Check consumable status
• ScanSnap Manager - Preferences - Network list
• All Tabs and options (ex. file name option) in ScanSnap Manager
• A3 carrier sheet settings
• Profile Management

Workaround

Update ScanSnap Manager to V6.3L70 according to the steps.