This error may occur when the startup mode of ScanSnap iX1500 is set to [Fast].
Try the following steps.
- Set the startup mode of the ScanSnap iX1500 to [Normal].
For how to change the startup mode, refer to this page (ScanSnap Help).
- Connect the ScanSnap iX1500 and a computer over the USB cable, and then run ScanSnap Home on the computer.
- Close the cover of ScanSnap iX1500 to power it off.
- Wait for 20 seconds, and then open the cover to scan again.
After that, you can return the startup mode to [Fast]. It no longer causes the error.
If the problem persists, please contact us. Click Contact Us on the right of this page to find our contacts.