When you install PaperStream IP to a shared folder on a network, the Help window may not display properly after the installation.
In order to display the Help window, conduct the following operations:

1. Right click on a Help file (chm file) and select [Properties].
2. Press [Unblock] button in [Security] tab.
3. Press [OK] button.

If the Help window still does not display properly in spite of performing the above operations, uninstall PaperStream IP driver and install it to a local drive.