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When using ISIS™ driver, the computer does not respond when I press [Cancel] button in PaperStream Capture while the message of PaperStream IP is still being displayed during scanning.

When using ISIS™ driver, the computer does not respond when I press [Cancel] button in PaperStream Capture while the message of PaperStream IP is still being displayed during scanning.


This phenomenon occurs because the overlapping dialog window cannot be controlled due to the specification of ISIS™ driver. When you select " Close the program" in the message of " PFU.PaperStream.Capture is not responding", please perform the following operations:

  • After responding to the displayed message of PaperStream IP, restart PaperStream Capture and perform scanning again.