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  9. Troubleshooting - Installation & Connection 003
What can I do when the error message "The image scanner cannot be found" appear?

What can I do when the error message "The image scanner cannot be found" appear?


This may be caused when the driver receives no responses from the scanner.
Please check the following items:

  • Is the scanner power turned ON?
  • Is the USB cable connected to the scanner and the PC correctly?
  • Does the driver support the scanner connected to the PC?
  • Is the scanner in ready state?
    (Please refer to the Operator's Guide on how to check the scanner status.)

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