fi Series FAQ : Fujitsu Global

Important FAQ

• How can I clean my scanner for disinfection?
• Is there the PaperStream IP for 64-bit Windows^® ?
• Are Windows^® 10 ARM-based PCs compatible with fi Series scanners?

Compatibility status

macOS 11.0 Big Sur

• What is the compatibility status of the fi Series with macOS 11.0 Big Sur?

Ubuntu 20.04 LTS

• What is the compatibility status of the fi Series with Ubuntu 20.04 LTS?

macOS 10.15 Catalina

• What is the compatibility status of the fi Series with macOS 10.15 Catalina?

Windows Server^® 2019

• What is the compatibility status of the fi Series with Windows Server^® 2019?

Ubuntu 18.04 LTS

• What is the compatibility status of the fi Series with Ubuntu 18.04 LTS?

Windows Server^® 2016

• What is the compatibility status of the fi Series with Windows Server^® 2016?

Windows^® 10

• What is the compatibility status of the fi Series with Windows^® 10?

Windows^® 8.1 / Windows Server^® 2012 R2

• What is the compatibility status of the fi Series with Windows^® 8.1 / Windows Server^® 2012 R2?
• Does Adobe^® Acrobat^® support Windows^® 8.1?

Windows^® 8 / Windows Server^® 2012

• What is the compatibility status of the fi Series with Windows^® 8 / Windows Server^® 2012?
• What is the compatibility status of Adobe^® Acrobat^® with Windows^® 8?

Windows^® 7

• What is the compatibility status of the fi Series with Windows^® 7 / Windows Server^® 2008 R2?

Microsoft^® Office 2010 / SharePoint^® Server 2010

• What is the compatibility status of fi Series software with Microsoft^® Office 2010?
• What is the compatibility status of fi Series software with Microsoft^® SharePoint^® Server 2010?

Frequently browsed FAQ (Excludes compatibility status)

• The scanner does not operate properly when connected via USB 3.0. (fi-7160, fi-7180, fi-7260, fi-7280)
• How to configure the scanner to start scanning just by pressing the [Scan] button on the scanner.
• What is “Temp File Save”? (ScandAll PRO)
• I cannot install 2D Barcode for PaperStream (version: 1.0.2).
• What can I do when the error message "The image scanner cannot be found" appear?

Before you buy

Purchase

• Where can I purchase the fi series scanner?
• Are there any options available for Fujitsu scanners?

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Environment

• Which operating systems work with Fujitsu scanner?
• What is important when connecting a USB cable to the PC?

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Specification

• Are Windows 10 ARM-based PCs compatible with fi Series scanners?
• What is the scanning speed?
• Does the scanner support duplex scanning?
• Can I scan documents of different sizes in the same batch using the ADF?
• Can I scan a batch of documents without user intervention?
• Can I scan photos using the ADF?
• Which weights of paper can be fed though the ADF?
• Can I scan newspapers or magazines?
• What kinds of file formats does the scanner make?
• What is "Dropout color"?
• Can I output scanned images to a printer?

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Other

• Who do I call for support?
• What do you suggest regarding maintenance service?

Once you've started

• What settings are needed to start a scan from the Scan button on the scanner?
• I have changed the computer connected with the scanner. How should I export/import the settings?
• How can I get the latest driver?
• How do I keep the scanner operating properly?
• What are the cleaning cycles for all models?
• I want to know the replacement cycle, replacement method and price of consumables.
• Which part of the scanner needs cleaning and how do I clean it?
• My scanner turns itself off automatically.
• How to configure the scanner to start scanning just by pressing the [Scan] button on the scanner.
• When fi Series Online Update runs after installation by Setup DVD-ROM, the Online Update may show different versions of an update for the software at the same time.

Trouble shooting

Installation & Connection

• What should I check if I cannot get a newly installed scanner to work?
• The "Check" lamp lights when powering up the scanner. Or carrier does not move and make an unusual noise when powering up the scanner.
• What can I do when the error message “The image scanner cannot be found” appear?
• The scanner does not operate properly when connected via USB 3.0. (fi-7160, fi-7180, fi-7260, fi-7280)

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Scanning

• The scanned image is skewed.
• The size of a scanned image is different from the original document when I print it out.
• Paper JAM/Double feed problem occurs when using the ADF.
• Unexpected stains or lines, which are not on the original document, appear.
• The "Check" lamp lights or "Device Error" appears when scanning documents.
• Scanned images may have a black line along the crease between the merged pages when scanning an A1 or A2 folded paper to combine the front and back images, using fi-7460, fi-7480, fi-7600, fi-7700, or fi-7700S.

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