Fujitsu Image Scanner fi Series FAQ

• Important
• Compatibility status
• Before you buy
• Once you've started
• Trouble shooting

• PaperStream IP
• PaperStream Capture
• 2D Barcode for PaperStream
• Scanner Central Admin
• ScandAll PRO
• ScanSnap Manager for fi Series
• fi Series Online Update
• N7100
• fi-7300NX
• fi-800R

Important

•  
  • Compatibility status of the fi Series with Mac with M1 Apple Silicon Chip
  • Compatibility status of the fi Series with macOS v11 Big Sur
  • Compatibility status of the fi Series with Ubuntu 20.04 LTS
  • Compatibility status of the fi Series with macOS 10.15 Catalina
  • How can I clean my scanner for disinfection?
  • Is there the PaperStream IP for 64-bit Windows® ?
  • Are Windows® 10 ARM-based PCs compatible with fi Series scanners?

Compatibility status

Before you buy

• Purchase
  • Where can I purchase the fi series scanner?
  • Are there any options available for Fujitsu scanners?
• Environment
  • Which operating systems work with Fujitsu scanner?
  • What is important when connecting a USB cable to the PC?
• Specification
  • Are Windows® 10 ARM-based PCs compatible with fi Series scanners?
  • What is the scanning speed?
  • Does the scanner support duplex scanning?
  • Can I scan documents of different sizes in the same batch using the Auto Document Feeder (ADF)?
  • Can I scan a batch of documents without user intervention?
  • Can I scan photos using the ADF?
  • Which weights of paper can be fed though the ADF?
  • Can I scan newspapers or magazines?
  • What kinds of file formats does the scanner make?
  • What is "Dropout color"?
  • Can I output scanned images to a printer?
• Other
  • Who do I call for support?
  • What do you suggest regarding maintenance service?

Once you've started

•  
  • What settings are needed to start a scan from the Scan button on the scanner?
  • I have changed the computer connected with the scanner. How should I export/import the settings?
  • How can I get the latest driver?
  • How do I keep the scanner operating properly?
  • What are the cleaning cycles for all models?
  • I want to know the replacement cycle, replacement method and price of consumables.
  • Which part of the scanner needs cleaning and how do I clean it?
  • My scanner turns itself off automatically.
  • How to configure the scanner to start scanning just by pressing the [Scan] button on the scanner.
  • When fi Series Online Update runs after installation by Setup DVD-ROM, the Online Update may show different versions of an update for the software at the same time.

Trouble shooting

• Installation & Connection
  • What should I check if I cannot get a newly installed scanner to work?
  • The "Check" lamp lights when powering up the scanner. Or carrier does not move and make an unusual noise when powering up the scanner.
    
  • What can I do when the error message "The image scanner cannot be found" appear?
  • The scanner does not operate properly when connected via USB 3.0.
    (fi-7160, fi-7180, fi-7260, fi-7280)
• Scanning
  • The scanned image is skewed.
  • The size of a scanned image is different from the original document when I print it out.
  • Paper JAM/Double feed problem occurs when using the ADF.
  • Unexpected stains or lines, which are not on the original document, appear.
  • The "Check" lamp lights or "Device Error" appears when scanning documents.
  • Scanned images may have a black line along the crease between the merged pages when scanning an A1 or A2 folded paper to combine the front and back images, using fi-7460, fi-7480, fi-7600, fi-7700, or fi-7700S.