If interface malfunctions occur frequently, check the following points and take measures accordingly.
|Is the interface cable (USB) connected properly?||No
|Connect the interface cable properly.
If the connector pin is damaged, replace the cable.
|Are you using the USB cable that was supplied with the scanner?||No
|Use the supplied USB cable.|
|Are you using a USB hub?||YES
|If more than one hub is used, connect the scanner to the hub that is connected directly to the computer. If the problem persists, connect the scanner directly to the computer.|
|Turn the scanner off then back on.|
If the problem persists, write down the error code displayed in the Error Recovery Guide window, and contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.
Share this page