Interface Malfunction

If interface malfunctions occur, check the following points and take measures accordingly.

 

Is the USB cable connected properly?	No	Connect the USB cable properly.
Yes

Is the connector (inside and outside) or cable part of the USB cable damaged?	Yes	Use a new USB cable and connect it properly.
No

Are you using the USB cable that was supplied with the scanner?	No	Use the supplied USB cable.
Yes

Are you using a USB hub?	Yes	If more than one USB hub is used, connect the scanner to the hub that is connected directly to the computer. If the problem persists, connect the scanner directly to the computer.
No

Turn the scanner off then back on.

 

If the problem persists, write down the error details displayed in the Error Recovery Guide window, and contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.