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Interface malfunction

To resolve interface problems, please check the following flowchart.

Is the interface cable (SCSI or USB) connected properly? No

Scanning

Please connect it properly.
ScanningYes
Is the connector damaged? Yes

Scanning

Please use a new cable and connect it properly.
ScanningNo
Is the total length of the SCSI cable less than 1.5m? No

Scanning

Please correct for this condition.
ScanningYes
Is any other SCSI device connected to the SCSI network chain? Yes

Scanning

Please connect the scanner to the PC directly, and confirm if the scanner operates normally.
ScanningNo
Are you using a SCSI card that is guaranteed to perform well? No

Scanning

Please use a SCSI card that is recommended by PFU for performance quality.
ScanningYes
Are you using the USB cable, provided with the scanner? No

Scanning

Please use the USB cable provided with the scanner.
ScanningYes
Is a hub(s) used for the USB connection? No

Scanning

When connecting to a USB hub, use the first stage hub. If the symptom persists, connect the scanner directly to the PC.
ScanningYes
POWER ON the scanner again.

 

If the normal functioning state does not recover when turning on the scanner again, please contact the dealer where you purchased the scanner or an authorized FUJITSU scanner service provider and inform the agent of the error message number displayed in the Error Recovery Guide window.