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NOTE: this is an archived page and the content is likely to be out of date.

Paper Jam (Paper Protection)

When activated, paper protection stops the current scan and one of the following error codes displayed on the LCD of the operator panel.

J0:37 Detected paper jam noise
J0:51 Detected paper warp

Paper protection increases the level of sensitivity to detect paper jams, and therefore reduces the risk of having the documents wrinkled or torn when you perform scanning with the ADF.

  • If this error occurs, check if the document meets the requirements described in "Documents for Scanning (ADF)".
  • If this error occurs frequently even when you use a supported paper type, disable paper protection.
  • If the document remains in the ADF, remove the documents by referring to "Paper Jam".