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Multifeed

When a multifeed occurs, "U" and "2" display alternately on the function number display panel of the scanner.
Scanning

Press the [Send to] button on the Operator Panel.

Scanning

The multifed documents will be ejected.

 

If multifeed errors occur often, check the following flowchart to determine the trouble and prevent future errors.

Do the documents meet the document requirement described in the Operator's Guide "7.2 Document Paper Quality"? No

Scanning

Scan documents that satisfy the requirements.
ScanningYes
When multi-feed detection is ON, Are the multifeed detection conditions and paper quality requirements satisfied? No

Scanning

Fulfill the "Multifeed detection condition" and "Document quality" of the Operator's Guide.
ScanningYes
Did you fan the document before loading them on the hopper? No

Scanning

Fan the documents before loading.
ScanningYes
Has the document just been printed out by a copier or laser printer? Yes

Scanning

Fan the document 3 or 4 times to remove any static electricity from the paper.
ScanningNo
Is the document stack thicker than 50 mm (2 inches)? No

Scanning

Reduce the number of sheets, until the thickbess becomes 50 mm (2 inches) or less.
ScanningYes
Is the Pad or the Brake Roller dirty? Yes

Scanning

Clean the Pad and Brake roller.
ScanningNo
Is the Pad or the Brake Roller worn out? No

Scanning

Replace the Pad or Brake roller.
ScanningYes
Have you set the document thickness on the Ooperator Panel? Yes

Scanning

Set the document thickness to a thicker value. (Refer to "Setting the Paper Thickness")
ScanningNo
Please contact an authorized FUJITSU scanner service provider or the dealer where you purchased the scanner.