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  7. Error Recovery Guide: fi-7180 / fi-7280 / fi-7160 / fi-7260

Multifeed

When a multifeed occurs, one of the following error codes is displayed on the LCD of the operator panel.

J2:55 Multifeed detected (Overlap)
J2:56 Multifeed detected (Length)

When this error occurs, open the ADF and remove the documents.

 

If multifeeds occur frequently, check the following points and take measures accordingly.

 

Do the documents meet the requirements? No

Scanning

Use documents that meet the requirements described in "Documents for Scanning (ADF)".
ScanningYes
If you are using the Carrier Sheet, is [Double-page spread], [Clipping (Front Side)] or [Clipping (Both Sides)] specified for [Basic] - [Paper Source] in the scanner driver’s setup dialog box? No

Scanning

Specify either [Double-page spread], [Clipping (Front Side)] or [Clipping (Both Sides)] for [Basic] - [Paper Source].
ScanningYes
If multifeed detection is enabled, is there any document in the batch that does not fulfill the conditions for an accurate detection? Yes

Scanning

Fulfill the conditions for an accurate multifeed detection.
ScanningNo
Did you scan a plastic card or any other thick document? Yes

Scanning

Disable multifeed detection.
ScanningNo
Did you fan the documents before loading them? No

Scanning

Fan the documents by referring to "How to Fan Documents".
ScanningYes
Have the documents just been printed out from a copy machine or a laser printer? Yes

Scanning

Fan the documents a few more times to remove static electricity.
ScanningNo
Is the document stack thinner than 8 mm? No

Scanning

Reduce the number of sheets.
ScanningYes
Are the brake rollers and pick rollers installed correctly? No

Scanning

Install the brake rollers and pick rollers correctly.
ScanningYes
Are the brake rollers and pick rollers dirty? Yes

Scanning

Clean the brake rollers and pick rollers.
ScanningNo
Are the brake rollers and pick rollers worn out? Yes

Scanning

Replace the brake rollers and pick rollers.
ScanningNo
Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

 

If the problem persists, load the documents in the following procedure.

  1. Align the edges of the documents.

    Scanning

  2. Hold both ends of the documents and flex them back and forth.

    Scanning

    Slightly displace the top edges at an angle.

    Scanning

  3. Load the documents in the ADF paper chute (Feeder).

    Scanning