GTM-MQNC2Z4
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  7. Error Recovery Guide: fi-6800 / fi-6400

Multifeed Detected

When a multifeed occurs, one of the following error codes is displayed on the LCD of the scanner's operator panel.

J2:55 Multifeed detected (Overlap)
J2:56 Multifeed detected (Length)

 

Press the [Eject] button on the operator panel to eject the document from the paper path. Or open the ADF, and then remove the document.

Scanning

 

If multifeeds frequently occur, check the following points and take necessary actions.

 

Are the multifeed detection conditions and paper quality requirements satisfied? No

Scanning

Confirm whether the documents satisfy the requirements described in Multifeed Detection Conditions and Paper Quality.
ScanningYes
Are the multifeed detection conditions satisfied when the Multifeed Detection function is enabled? No

Scanning

Configure the settings so that the Multifeed Detection Conditions are satisfied.
ScanningYes
Did you fan the document before loading it into the scanner? No

Scanning

Fan the document referring to How to Fan Documents.
ScanningYes
Has the document just been printed with a copier or laser printer? Yes

Scanning

Fan the document three to four times to remove static electricity.
ScanningNo
Does the document bundle satisfy the following requirements?
  1. Total height of 50 mm or less (up to 500 sheets of 80 g/m² documents)
  2. Total weight of 5 kg or less
No

Scanning

Reduce the number of document sheets.
ScanningYes
Are the pick, separator, and brake rollers installed properly? No

Scanning

Install the pick, separator, and brake rollers properly.
ScanningYes
Are the pick, separator, and brake rollers dirty? Yes

Scanning

Clean the pick, separator, and brake rollers.
ScanningNo
Are the pick, separator, and brake rollers worn out? Yes

Scanning

Replace the pick, separator, and brake rollers with new ones.
ScanningNo
Have you adjusted the paper separation force on the operator panel? No

Scanning

Set the paper separation force to a higher level.
ScanningYes
Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

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