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  7. Error Recovery Guide: fi-6800 / fi-6400

Paper Jam

When a paper jam occurs, one of the following error codes is displayed on the LCD of the scanner's operator panel.

J1:31 J1:32 J1:34 J1:35 J1:3A J1:3B J1:3C J1:3D J1:3E

 

Remove the document left inside the scanner following the procedure below.

  1. Remove the document from the stacker.
  2. Press up the ADF release tab to open the ADF.
  3. Remove the jammed document.
  4. Holding with both hands, press the ADF down slowly to close it.
The procedure can be viewed on the icon-movieVideo.


ScanningCAUTION:
  • When closing the ADF, make sure that nothing is left inside the ADF.
  • Be careful not to have your fingers caught when the ADF closes.

 

If paper jams occur frequently, check the following points and take necessary actions.

 

Are the paper quality requirements satisfied? No

Scanning

Confirm with Paper Quality.
ScanningYes
Did you fan the document before loading it on the hopper? No

Scanning

Fan the document referring to How to Fan Documents.
ScanningYes
Are the pick, separator, and brake rollers installed properly? No

Scanning

Install the pick, separator, and brake rollersproperly.
ScanningYes
Are the pick, separator, and brake rollers, and sensors clean? No

Scanning

Clean the pick, separator, and brake rollers, and sensors.
ScanningYes
Are the pick, separator, and brake rollers worn out? Yes

Scanning

Replace the pick, separator, and brake rollers with new ones.
ScanningNo
Are there any foreign matters on the paper path? Yes

Scanning

Remove all the foreign matters from the paper path.
ScanningNo
Have you adjusted the paper separation force on the operator panel? No

Scanning

Set the paper separation force to a higher level.
ScanningYes
Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

 

If turning on the scanner again does not solve the problem, note down the message displayed in the Error Recovery Guide window and contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

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