Australia Post

Australia Post and Fujitsu collaborate to
deliver a range of IT services

Australia Post needed to expand its digital capabilities to support a large and growing business. Fujitsu was selected as a partner to increase its service offerings by embedding digital technologies. The collaborative journey is continuing to realize more customer-friendly services.

Throughout its history, Australia Post has helped customers, businesses and government navigate the social changes that have shaped and transformed the country.

Claire Bourke,
General Manager Technology, Australia Post

Customer behavioral changes were the cue for digital transformation

Australia Post delivers over 4 billion mail items every year across 11.6 million locations, while also servicing almost 250 million visitors via its 4,000 retail outlets and processing 182 million digital transactions annually. The company has an extended workforce of 54,000 people, generating 6.5 billion AUD in revenue. IT is crucial to supporting such a large business and is becoming even more important as the enabler for Australia Post to achieve its vision of becoming a leading eCommerce provider.

Australia Post is one of the most trusted brands in Australia, with an extended workforce of 54,000 people across its integrated delivery, logistics, retail and eCommerce network. Its purpose is to help its people, customers and communities deliver a better future. Its strategy is informed by, and focused on, services that meet customers' contemporary needs. Australia Post has worked with Fujitsu to evolve and meet these changing customer needs.

"Throughout its history, Australia Post has helped customers, businesses and government navigate the social changes that have shaped and transformed the country," explains Claire Bourke, General Manager Technology, Chief Customer Office & Trusted eCommerce Services, Australia Post. "Today, Australians are embracing the digital revolution and Australia Post is continuing this tradition of responding to new expectations by helping people and businesses get online to shop, pay and deliver - whenever and wherever they choose."

Australia Post provides the Australian people and the international community with letters, parcels, logistics, eCommerce, identity and financial services. In addition, Australia Post is required by law to meet certain community service obligations to ensure that the people of Australia, no matter where they may reside within 16 million km2, have access to reliable, safe and secure postal services.

"We had to make a fundamental change in the way we service our customers because customers have changed their behaviors. We have had to focus on building out our digital capabilities to complement our physical presence," adds Claire Bourke. "As part of this transformation we had to look at our technology foundation and build out new capabilities to support the digitization of post." (For details please see page 30, Book2)

Customer Profile
Address 111 Bourke St, Melbourne, Victoria, Australia
Founded 1809
Employees Over 36,000 (extended workforce of 54,000 people)

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