The Turkish Economy Bank puts digital branches into effect with ESPRIMO Q957 and PalmSecure driven cash dispensers

"We needed a flexible computing platform that could integrate with all the various components. Fujitsu could also supply palm-based security and cash dispensers, making it a one stop shop for our technology needs."

Özgür Bilgin, Payment Systems Software Development Manager, TEB

TEB develops a new generation VTM with the co-operation of Fujitsu to increase the efficiency of physical branches and create a digital journey for its customers.

Customer

Türk Ekonomi Bankası (TEB) is a respected financial institution engaged in retail banking, investment, leasing, factoring, insurance, and portfolio management through an extended network of branches, and associated products. TEB agreed a partnership with BNP Paribas in 2005, making it the sixth largest bank in the world with ongoing operations in 74 countries.

Challenge

TEB wanted to increase the efficiency of physical branches by mobilizing customer relationship managers (RMs) to go out for new customer acquisitions and sales activities. TEB wanted to develop a Virtual Teller Machine (VTM) that would automate almost every transaction in its branches. It needed a trusted technology partner to construct this VTM.

Solution

TEB selected Fujitsu to provide the central PC, biometric security and cash device components. Through the development of multiple prototypes, the bank was able to create a VTM that could open new accounts, deposit and withdraw cash, make utility payments, print debit and credit cards and handle many other services.

Benefit

More than 90 percent of customers are happy with the VTM services
Allows RMs to go out more for sale activities and new customer acquisition
Increases the efficiency of physical branches
Reduces the operational cost of physical branch network by lowering the footprint
Real-time assistance available via video chat