The Turkish Economy Bank
TEB develops a new generation VTM with the co-operation of Fujitsu to increase the efficiency of physical branches and create a digital journey for its customers.
Customer
Türk Ekonomi Bankası (TEB) is a respected financial institution engaged in retail banking, investment, leasing, factoring, insurance, and portfolio management through an extended network of branches, and associated products. TEB agreed a partnership with BNP Paribas in 2005, making it the sixth largest bank in the world with ongoing operations in 74 countries.
Challenge
TEB wanted to increase the efficiency of physical branches by mobilizing customer relationship managers (RMs) to go out for new customer acquisitions and sales activities. TEB wanted to develop a Virtual Teller Machine (VTM) that would automate almost every transaction in its branches. It needed a trusted technology partner to construct this VTM.
Solution
TEB selected Fujitsu to provide the central PC, biometric security and cash device components. Through the development of multiple prototypes, the bank was able to create a VTM that could open new accounts, deposit and withdraw cash, make utility payments, print debit and credit cards and handle many other services.
Outcomes
- More than 90 percent of customers are happy with the VTM services
- Allows RMs to go out more for sale activities and new customer acquisition
- Increases the efficiency of physical branches
- Reduces the operational cost of physical branch network by lowering the footprint
- Real-time assistance available via video chat
