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  5. TASKAJI housekeeping service invests in AI solution based on CHORDSHIP powered by Zinrai, to offer a fast and accurate customer service

TASKAJI housekeeping service invests in AI solution based on CHORDSHIP powered by Zinrai, to offer a fast and accurate customer service

"Fujitsu have been a great help because they work with us on our level with a sense of speed, providing us with reliable advice on what steps we should take and what we should give priority to."

Sachiko Wada, CEO TASKAJI Inc.

TASKAJI Inc. is deploying Fujitsu’s AI chat-bot to enable a better user experience and boost self-service resolution rates for its housekeeping services.

Customer

TASKAJI is an online housekeeping service that matches people looking for someone to do their housekeeping with those who want to work as housekeepers. The companies motto is of “from the nuclear family to the extended family” and it aims to provide people with more leisure time through its concept of “housekeeping sharing.

Challenge

The TASKAJI Inc. website could not provide users with an easy mechanism to answer their questions. The company needed a new service that could deliver a better self-service resolution rate without increasing the burden on operations.

Solution

Fujitsu introduced an AI chat-bot which provides customers with a fast and accurate service. Users chat to the bot and so the amount of emails they need to send is reduced.

Benefit

  • TASKAJI now receive fewer email support inquires despite an 150% increase in membership since the solution’s deployment
  • Deployed in less than a month
  • Log data can now be used to determine user needs and prioritize business issues

Download

CS_2018Jun_TASKAJI (1.53 MB )