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"Fujitsu really impressed us with both the assistance and advice they provided during the tender and their high-quality processes. The support we now receive is not only more cost-effective, but also better quality."
Marc Frankenhauser Senior Manager, Commercial Management Infrastructure, Sunrise Communications AG
Sunrise is the largest private telecommunications provider in Switzerland, covering all areas of the industry: mobile, landlines, internet and digital TV. The company puts the needs and satisfaction of its customers at the forefront of its business.
Sunrise operates in a highly competitive market characterized by ever-changing regulations and unpredictable customer behavior. The company relies on its ability to adapt efficiently and remain innovative, preferring to concentrate on its core business. It therefore sources services such as multi-vendor support from external providers to lower its operating costs.
Support for the entire multi-vendor landscape is now provided by Fujitsu. A standardized stock-take carried out at the start of the project has made both the support costs and the costs of the systems themselves more transparent. SLAs can be changed month-to-month, thereby reducing costs and increasing flexibility.
Read the full Sunrise Communications AG case study (1.02 MB /A4, 2 pages)
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