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  5. Sunrise lowers its costs and increases quality in service by outsourcing support for its IT multi-vendor landscape to Fujitsu

Sunrise lowers its costs and increases quality in service by outsourcing support for its IT multi-vendor landscape to Fujitsu

"Fujitsu really impressed us with both the assistance and advice they provided during the tender and their high-quality processes. The support we now receive is not only more cost-effective, but also better quality."

Marc Frankenhauser Senior Manager, Commercial Management Infrastructure, Sunrise Communications AG

Swiss telecommunications service provider Sunrise outsourced support for its multi-vendor landscape to Fujitsu, thereby lowering costs and increasing quality.

Customer

Sunrise is the largest private telecommunications provider in Switzerland, covering all areas of the industry: mobile, landlines, internet and digital TV. The company puts the needs and satisfaction of its customers at the forefront of its business.

Challenge

Sunrise operates in a highly competitive market characterized by ever-changing regulations and unpredictable customer behavior. The company relies on its ability to adapt efficiently and remain innovative, preferring to concentrate on its core business. It therefore sources services such as multi-vendor support from external providers to lower its operating costs.

Solution

Support for the entire multi-vendor landscape is now provided by Fujitsu. A standardized stock-take carried out at the start of the project has made both the support costs and the costs of the systems themselves more transparent. SLAs can be changed month-to-month, thereby reducing costs and increasing flexibility.

Benefit

  • Standardized stock-take process has provided transparency
  • Service levels can be amended on a monthly basis to reduce costs and optimize support for the business
  • Multi-vendor support with one single point of contact for all hardware issues

Download

Read the full Sunrise Communications AG case study (1.02 MB /A4, 2 pages)

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