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  5. Qantas becomes more sustainable as a company with the aid of Fujitsu eWaste services

Qantas becomes more sustainable as a company with the aid of Fujitsu eWaste services

"We placed our faith in Fujitsu and its local Head of Sustainability and he delivered the results we needed to make us more sustainable as a company."

Flyn van Ewijk, Environment and Sustainability Manager, Qantas

The Fujitsu eWaste service provides upgrades, repairs, redeployment, recycling and hazardous materials management for devices reaching end of life at Qantas.

The customer

Founded in Australia’s outback in 1920, Qantas has grown to be the country’s largest domestic and international airline. Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), the company is widely considered to be the world’s leading long distance airline as well as one of Australia’s strongest brands. It has built this reputation for excellence based on safety, operational reliability, engineering and customer service. The company also has a stated commitment to sustainability and reducing its environmental impact.

The challenge

Around 2,000 devices reach end of life at Qantas every year; disposing of them in a responsible and sustainable manner was proving a challenge. It needed a more proactive and strategic approach to recycling.

The solution

The company partnered with long-term IT provider, Fujitsu, to implement an eWaste programme that would cover every aspect of the device end of life process, including upgrades, repairs, redeployment and recycling as well as hazardous materials management.

The benefit

  • Fujitsu collects old devices and works with certified recyclers to either repair, upgrade or recycle them, with over 90 per cent of material reused
  • Since the programme began, over 12,000 assets have been recycled, diverting 120,000kg of material from landfill
  • The programme has been extended to employees who are encouraged to bring in personal devices; one event netted 1.5 tonnes on a single day


Read the full Qantas case study (1.02 MB /A4, 2 pages)