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  5. Cloud Connect Collaborate solution transforms the employees’ communication at Gatwick Airport to a new level

Cloud Connect Collaborate solution transforms the employees’ communication at Gatwick Airport to a new level

"We have an ambition to become London’s airport of choice… we’re using innovation and technology to get there."

Michael Ibbitson, CIO, Gatwick Airport

The customer

Gatwick is the most efficient single-runway airport in the world, welcoming 34.2 million passengers every year. It serves more than 180 destinations in 90 countries and generates around 23,000 on-airport jobs, plus a further 13,000 through related activities.

Gatwick airport is on a journey to move its core internal and customer-facing IT systems to a more cloud based approach, with a goal to make them more responsive, efficient, and accessible to enable future growth, cope with every increasing passenger numbers and their bid for a second runway.

“Gatwick is focused on the passenger experience – from the way we design the facilities to our IT systems. We felt it was time for a real step change in the technology we use,” says Michael Ibbitson, CIO, Gatwick Airport.

The challenge

Gatwick is the most efficient single runway airport in the world. As part of its ongoing transformation and desire to be the airport of choice in Europe, it was faced with an aging telephony infrastructure, and needed an agile, scalable and future proof system to enable its employees to work and collaborate, anytime, anyplace, anywhere, using any device.

The solution

The Cloud Connect Collaborate (CCC) solution provided Gatwick with a cloud based Cisco solution delivered by Fujitsu via Gatwick’s Telephony services provider Xchanging. The new system provides collaboration services across the airport campus, using multiple channels such as Instant Messaging, Voice, Video and Web conferencing that didn’t exist before.

The benefit

  • Mobility: Gatwick’s workforce can now work anywhere, connecting through any device
  • Collaboration: employees can easily connect via smart phones and video conferencing
  • Resilience: the move to an off-site, cloud-based service has removed previous disaster recovery issues where the previous core infrastructure was at risk of on-site flooding
  • Agility: services can flex up and down to reflect demand, cutting operating costs
  • Integration: employees are able to share data more effectively, improving the passenger experience
  • Cost efficiency: a more dynamic, accessible system helps to increase productivity and reduce waste


Read the full Gatwick Airport case study (169 KB/A4, 2 pages)