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  5. Leading British Supermarket benefits from comprehensive IT service support for all retail shops, besides reducing CO2 emissions significantly

Leading British Supermarket benefits from comprehensive IT service support for all retail shops, besides reducing CO2 emissions significantly

"Fujitsu’s performance, fantastic planning, the Hypercare and speed of response to issues has really helped. The infrastructure, network, workplace and security support Fujitsu provided for Black Friday and Peak was great, as always."

Retail representative

Reducing costs through service automation

Customer

This British retailer operates through physical shops and online, with over 845 retail shops, 29 million annual shop customers and nearly a billion online visitors per year, making it one of the largest high street retailers in the United Kingdom.

Challenge

Following its acquisition by a bigger retailer and with a growing focus on online sales, this company wanted to update its IT operation, which has been supported by Fujitsu since 2014. It needed to become more agile and flexible to enable broader digital transformation.

Solution

Fujitsu provides end-to-end delivery of multiple services, including Service Desk and engineering support as well as security, desktop, servers and storage operations; managing, controlling and protecting the production environment to ensure their availability.

Benefit

  • Flexible service accommodates changing business demands
  • Single point of accountability
  • Cost savings through automation and asset optimisation
  • Transparency of costs through pay-as-you-go model
  • Repeatable operational processes enable service as a commodity approach
  • Reduces carbon footprint

Télécharger

CS_2020Mar_Retail Supermarket.pdf (547 KB)