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  6. Ilmarinen chose Fujitsu as the supplier for their digital end user services

Ilmarinen chose Fujitsu as the supplier for their digital end user services

Helsinki, 31 October, 2017 Employment pension company Ilmarinen and Fujitsu Finland Oy have entered into a three-year agreement on the delivery of digital end user services. Under the agreement, Fujitsu will provide the approximately 700 Ilmarinen’s desktops with IT user support and on-site support, managed desktop services, LAN and Office 365 services as well as capacity services. User support includes a centralized Service Desk, which will route tickets and service requests to third parties as well. An automated process incorporates ticket lifecycle management for both desktop and mobile services.

”Fujitsu’s offer was consistent and it best responded to the criteria we set out in our RFQ. What tipped the scale in Fujitsu’s favor were also their extensive experience in delivering equivalent services as well as their highly productized services and well-oiled processes. Our decision was also affected by our previous fruitful cooperation in mobile and product services,” says IT Sourcing Manager Terje Wihuri of Ilmarinen.

”The new agreement and partnership gives us an excellent opportunity to contribute in supporting the growth of Ilmarinen’s business and digital transformation strategy. I believe we can be of help when they launch new business operations or digital services to their customers,” says Director Petri Haatainen of Fujitsu.

The initiation project for end user services was kicked off in spring 2017, and the service was transferred to production this fall. 

Press contacts
Satu Pelttari, Communications Director, Fujitsu Finland
satu.pelttari (at), Tel. +358 45 7880 9624

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.1 trillion yen (US $39 billion) for the fiscal year ended March 31, 2018. For more information, please see

Date: 31 October, 2017
City: Helsinki