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  6. Fujitsu-developed Vetuma identifies Kela customers

Fujitsu-developed Vetuma identifies Kela customers

Kela’s solution marks a significant step towards uniform authentication for the entire public administration

Helsinki, 10 December, 2013
Vetuma, designed for the Finnish municipalities and government offices, was launched in spring 2006. Since then it has steadily strengthened its position. Vetuma allows uniform authentication and online payments in all government services included in the system. This year, it will manage as many as five million user sessions, including 500,000 payment transactions.

To date, the inclusion of Kela is the most significant step for Vetuma. Kela’s electronic services have 10 million logins per year. The electronic services allow customers to claim benefits and send attachments. Authentication serves as signature, ensuring secure transactions. The use of mobile devices is continually growing. Last year, five per cent of customers accessed Kela’s services on a mobile phone, this year the figure is 14 per cent.

Government IT Shared Service Centre is responsible for the government e-services. The exponential growth of traffic is not a problem.

”Fujitsu, who implemented Vetuma as an end-to-end service, scales up the capacity as needed. What is first and foremost required from us  is the ability to buy service,” says Director Kristiina Luukkonen of Government IT Shared Service Centre.

According to CIO Veikko Hytönen of Kela, Vetuma provides customers with a unified and reliable channel to access electronic services.

”Still today when you call Kela’s customer service the first thing they ask you is to tell them your social security number. Soon you will avoid that and be able to get authenticated using your PIN code only,” Hytönen points out. 

In compliance with the government ICT strategy, the shared Vetuma service has expanded to cover as many government offices as possible. 

For more information, please contact:

Kela IT management
IT Manager Ari Vähä-Erkkilä
Tel. + 358 20 63 43410,

State Treasury, Government IT Shared Service Centre
Service Manager Kimmo Mäkinen
Tel. + 358 50 396 0050, firstname.lastname

Business Manager Mika Koskinen
Tel. + 358 50 3725 966, mika.koskinen (at)

Press Contacts 
Communications Director Satu Pelttari 
Tel. + 358 45 7880 9624, satu.pelttari (at)

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.1 trillion yen (US $39 billion) for the fiscal year ended March 31, 2018. For more information, please see

Date: 10 December, 2013
City: Helsinki