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In order to scope with the technology shift towards vertically integrated product stacks (e.g. Fujitsu Integrated Systems and Storage Solutions), Fujitsu provides two different types of Infrastructure Support offerings.
"],"NumericValues":[],"DateTimeValues":[],"LinkedComponentValues":[],"FieldType":2,"XPath":"tcm:Content/custom:service/custom:paragraphs[1]/custom:body","KeywordValues":[]}},{"heading":{"Name":"heading","Values":["Fujitsu SolutionPack"],"NumericValues":[],"DateTimeValues":[],"LinkedComponentValues":[],"FieldType":0,"XPath":"tcm:Content/custom:service/custom:paragraphs[2]/custom:heading","KeywordValues":[]},"body":{"Name":"body","Values":["
Fujitsu SolutionPack is the entry level service product for Infrastructure Support. The foundation for the SolutionPack are the well-known Support Packs for the hardware and software products integrated in the Solution infrastructure. These Support Packs have to be ordered as a prerequisite for the complete Infrastructure Support.\n
\nThe SolutionPack has to be acquired directly with the Fujitsu Infrastructure Solution (or shortly after) and provides support for a fixed configuration, for a fixed service period (36 or 60 months) and at a fixed price to be paid up front. Prolongations are possible.
"],"NumericValues":[],"DateTimeValues":[],"LinkedComponentValues":[],"FieldType":2,"XPath":"tcm:Content/custom:service/custom:paragraphs[2]/custom:body","KeywordValues":[]}},{"heading":{"Name":"heading","Values":["Fujitsu SolutionContract "],"NumericValues":[],"DateTimeValues":[],"LinkedComponentValues":[],"FieldType":0,"XPath":"tcm:Content/custom:service/custom:paragraphs[3]/custom:heading","KeywordValues":[]},"body":{"Name":"body","Values":["
Fujitsu SolutionContract is the ideal complement for all Fujitsu Infrastructure Solutions giving flexibility with regards to the contract period and the contracted infrastructure, which may be extended during the contract period.\n
\nThe contract duration is minimum 3 years and begins on the contractually agreed date. It automatically extends for one year unless the contract is terminated in prescribed period.\n
\nRemuneration for the SolutionContract is on a regular flat-rate basis.
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Fujitsu SolutionPack and Fujitsu SolutionContract are available in various options giving customers the flexibility to select service time, on-site response or recovery time and proactive services in accordance with their needs.  ;

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Fujitsu Infrastructure Support is currently available for the following Fujitsu Infrastructure products:
Storage SolutionsFujitsu Solution\n
\nContract
Fujitsu Solution\n
\nPack
ETERNUS® CS8000X

Fujitsu Integrated System PRIMEFLEX
PRIMEFLEX for SAP HANA®XX
PRIMEFLEX for SAP LandscapesXX
PRIMEFLEX for Microsoft Storage Spaces DirectX
PRIMEFLEX for VMware Cloud FoundationX
PRIMEFLEX for VMware vSANX
PRIMEFLEX for VMware vSphereX
PRIMEFLEX for Microsoft Azure Stack Hub X
PRIMEFLEX for Microsoft Azure Stack HCIX
Nutanix Enterprise Cloud on PRIMERGYX
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Archived content

NOTE: this is an archived page and the content is likely to be out of date.

Fujitsu Infrastructure Support

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Easy and efficient protection of Fujitsu IT Infrastructures

\r\n\r\n\r\n \r\n \r\n \r\n\t\t\t\t\t\t
In order to scope with the technology shift towards vertically integrated product stacks (e.g. Fujitsu Integrated Systems and Storage Solutions), Fujitsu provides two different types of Infrastructure Support offerings.
\r\n\t\t\t\t\t\r\n \r\n\r\n \r\n

Fujitsu SolutionPack

\r\n \r\n \r\n \r\n\t\t\t\t\t\t
Fujitsu SolutionPack is the entry level service product for Infrastructure Support. The foundation for the SolutionPack are the well-known Support Packs for the hardware and software products integrated in the Solution infrastructure. These Support Packs have to be ordered as a prerequisite for the complete Infrastructure Support.\r\n
\r\nThe SolutionPack has to be acquired directly with the Fujitsu Infrastructure Solution (or shortly after) and provides support for a fixed configuration, for a fixed service period (36 or 60 months) and at a fixed price to be paid up front. Prolongations are possible.
\r\n\t\t\t\t\t\r\n \r\n\r\n \r\n

Fujitsu SolutionContract

\r\n \r\n \r\n \r\n\t\t\t\t\t\t
Fujitsu SolutionContract is the ideal complement for all Fujitsu Infrastructure Solutions giving flexibility with regards to the contract period and the contracted infrastructure, which may be extended during the contract period.\r\n
\r\nThe contract duration is minimum 3 years and begins on the contractually agreed date. It automatically extends for one year unless the contract is terminated in prescribed period.\r\n
\r\nRemuneration for the SolutionContract is on a regular flat-rate basis.
\r\n\t\t\t\t\t\r\n \r\n\r\n\r\n\t
\r\n\r\n
\r\n

Fujitsu SolutionPack and Fujitsu SolutionContract are available in various options giving customers the flexibility to select service time, on-site response or recovery time and proactive services in accordance with their needs.  ;

\r\n\"SolutionContract\"\r\n
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Fujitsu Infrastructure Support is currently available for the following Fujitsu Infrastructure products:
Storage SolutionsFujitsu Solution\r\n
\r\nContract
Fujitsu Solution\r\n
\r\nPack
ETERNUS® CS8000X\r\n

\r\nFujitsu Integrated System PRIMEFLEX
PRIMEFLEX for SAP HANA®XX
PRIMEFLEX for SAP LandscapesXX
PRIMEFLEX for Microsoft Storage Spaces Direct\r\nX
PRIMEFLEX for VMware Cloud Foundation\r\nX
PRIMEFLEX for VMware vSAN\r\nX
PRIMEFLEX for VMware vSphere\r\nX
PRIMEFLEX for Microsoft Azure Stack Hub \r\nX
PRIMEFLEX for Microsoft Azure Stack HCI\r\nX
Nutanix Enterprise Cloud on PRIMERGY\r\nX
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