FUJITSU suggested ORACLE as the technological platform which was most suited to the characteristics of this portal, specifically its Oracle Portal tool, as this is the platform which is most widely used within the environment of the Government of Aragon, thus adapting to the strategy followed in terms of content managers. FUJITSU’s strategic agreement with ORACLE regarding this point was pivotal.
This portal, which is accessed via a 20 MB/s broad band in a 34 MB/s Frame Relay circuit, offers citizens more than 20 GB of contents (information and services) which are permanently updated. These contents integrate and relate over 45,000 pages and more than 29,000 files comprising over 7,000 images and more than 20,000 PDF documents, affording access to more than 50 consultation databases. Furthermore, dynamic elements and contents which can be offered in WAP format have also been incorporated.
The solution also provides for the implementation of a content management system which complies with all the requirements on a global and departmental level, thus enabling the diverse areas within the Government of Aragon to operate autonomously.
Services Offered by Fujitsu
FUJITSU, in its role as a comprehensive service provider, supplied an integrated solution which encompasses all the aspects raised by the Government of Aragon and can be summed up as follows:
New citizen access channel to remote administration
The new portal was designed so that citizens can get in touch with all the departments and bodies of the Autonomous Administration, as well as with the other Public Administrations, including the Tax Agency. In this way, citizens are able to attend to their business, including the immediate payment of taxes or the processing of certain administrative procedures which are gradually being incorporated into the portal.
The outcome of all the above is that the Government of Aragon and the Administration in general are able to draw closer to citizens, affording greater and more interactive communication between the latter and the Administration, and it is easier for users of the new portal to carry out their business. In this sense, the concept of a single access point to all the Public Administrations is noteworthy.
Improving the provision of citizen services
The new techniques introduced (mostly dynamic elements) enable information to be accessed more quickly and even allow citizens to customize the contents they wish to be informed about via a free gazette which can also be received in WAP format. Furthermore, all administrative procedures are going to be incorporated into the portal, so citizens will be able to carry out more and more transactions interactively without having to physically go to the Administration.
Department autonomy in content management
This means that the introduction, updating and administration of contents is more evenly distributed and consequently they will be made available in a shorter amount of time.
Corporate portal cost reduction
This is accomplished by centralizing the services implemented which makes maintenance easier and swifter.
Homogenization of the corporate and functional style
Offering the user one single corporate image of the Government of Aragon.
Scalability of the technological architecture and the services implemented
Both the architecture implemented and the services developed can be expanded and currently allow 3.5 million hits to be managed per month.
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