In response to the DGT’s technical specifications, FUJITSU consultants designed a solution which was effective and which best fitted the stipulated requirements.
The starting point consisted in the fact that the Department for Transport had diverse information systems which operated separately and which, as a whole, automate the sanctioning process. This process begins with the recording of an offense report form which sets off file management covering the following tasks:
The sanctioning process passes through diverse states, which are processed either manually or automatically. Different databases (DB) exist which use diverse technologies and contain the information linked to the sanctioning process: Files DB; Report Form, Notifications and Acknowledgements of Receipt from the Post Office DB; Support DB for preparing appeals and a DB of offenders containing data related to serious and very serious penalties which must be kept in the DB during the time period stipulated by the law (2 years).
The central information system lies in one single server to which the customer workstations are connected through 3270 emulators. There are also two additional information systems for recording offenders and software for drawing up appeal resolutions which can be accessed from different points.
This is coupled by the fact that all the documentation linked to each process is kept in paper format. All of the above means that recompiling files, where necessary, is sometimes difficult, with the consequent risk that stipulated time periods may be surpassed.
The solution designed by FUJITSU is based on the use of open architectures and is complemented with the use of diverse market tools which ensure that the logical architecture of the system is flexible and standardized. The added advantage is that the development and integration of these solution components is a good deal faster and is supported by the widespread diffusion of facilities, where they are currently working.
Improvements in the new solution afforded by Fujitsu are:
An initial physical architecture was designed which is easily scalable depending on the growth of the system and the needs of the DGT: Web Server, Applications Server, Database and Document Manager Server, Workflow and Report/Printing Manager Server.
Diverse standard market tools included in the FUJITSU solution:
The user interface of the application is based on Web clients and in the future will incorporate access via mobile devices which will facilitate the incorporation of new customers, as the only requirement is that they have a standard Web navigator.
Business logics is developed using Java (EJB), JavaBeans components, generic classes, etc. Communication of the components with the workflow server and with the document manager will be carried out using APIs Java.
As regards communications, the different headquarters will use Frame Relay lines to connect to the central buildings of the Directorate General of Traffic.
Application development and solution start-up
FUJITSU has made all the necessary developments so that the tools which comprise the solution are perfectly integrated for which new modules and “connectors” to functionalities already existing in the DGT system are created. Furthermore, specific modules have been developed so that data can be migrated from the current storage systems to the new system in a reliable and comprehensive manner. It will migrate the log of closed sanction proceedings, sanction proceedings in progress, the appeals database and the offenders database.
User Support and Trainin
The FUJITSU training plan will include courses for users, system administration, system development and design and supervision in order to ensure that the diverse users within the DGT are qualified to start up the new management system.
Maintenance and Support
When the new system has been started up and its stability has been checked, the maintenance period will commence which FUJITSU will implement in situ using a team of analysts and programmers led by a project head. During this time, work will be carried out to adapt, modify and improve the developed system.
New access channel for citizens to the remote-administration of the DGT.
Citizens will be able to use Internet to make enquiries related to sanctioning proceedings. In this way, a new channel of communication is opened with the DGT, drawing this public body closer to citizens, and improving the rendering of citizen services.
Streamlining of the sanctioning procedure process.
As all the documents are in electronic format and stored in a single repository, accessing them will be much faster and information can be shared between the diverse bodies which have to consult the files. Government employees will be freed from manually monitoring deadlines and activities related to deadline and expiry notifications will be automated via the workflow tool.
Scalability of the technological architecture and the services implemented.
All the architecture implemented can be easily expanded for future functionalities.
Graphic and intuitive system for users.
The whole development boasts a philosophy which is graphic and easy to use so that users can handle the system easily and efficiently, facilitating some of the tasks they currently do.
Total system security, incorporating digital signatures into the management process.
The authentication of system users will be undertaken via the identifier and the access password available in the LDAP and in other cases through customer digital certificates. In the same way, so that citizens can confidentially consult information regarding sanction proceedings, they must have a customer digital certificate which unequivocally identifies them in the system. Furthermore, the work flow requires that certain system documents are signed digitally in order to guarantee the identity of the issuer, thus ensuring the integrity and confidentiality of the information and the identity of the signer.
Tailored solution for the Department for Transport.
FUJITSU has adapted its professional services to the specific needs of the DGT as regards the management of sanctioning procedures, thus placing the most cutting-edge information and communication technologies at its service with a unique, groundbreaking and competitive solution.
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