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  3. Introduction of FAQ about "ScanSnap"

Introduction of FAQ about "ScanSnap"

  Before you buy  When setting up your scanner
  Once you have started  Scan to Office applications
  ScanSnap Carrier Sheet  ScanSnap Organizer

Before you buy

  1. Can I use ScanSnap with software other than the software it comes bundled with?
  2. Do you make any scanners that support TWAIN or ISIS™?
  3. What document sizes can I scan with ScanSnap?
  4. Can ScanSnap scan newspaper or magazine articles?
  5. Can ScanSnap scan photographs?
  6. Can I select/search the text in the PDF that is created by ScanSnap?
  7. Where can I purchase consumables?
  8. Can I install the software which comes bundled with ScanSnap onto several computers?
  9. Can I use ScanSnap with Macintosh OS?

When setting up your scanner

  1. What should I be careful when I connect the USB cable?
  2. Why is ScanSnap not listed as a TWAIN or ISIS™ source in the application software that I use?
  3. What happens to the file(s) when I scan multi-page documents in ScanSnap's ADF?
  4. Is there anything that I should be aware of when using [Correct skewed character strings automatically] functions?
  5. My document was upside-down when I scanned it.
  6. Text recognition rate decreases depending on the scanned document.
  7. The image data from the scanned document disappeared.

Once you have started

  1. What compression formats and compression rates does ScanSnap offer?
  2. What scanning resolutions can I choose from?
  3. Which document sizes can I choose from?
  4. How large are ScanSnap created image files?
  5. How does ScanSnap attach names to files? Can this process be customized?
  6. Can I darken the color of scanned images?
  7. Why do the black parts of my image turn out lighter than normal?
  8. Why are ruled lines distorted in ScanSnap created images?
  9. What file formats can I save my images in? (Can I save them as JPEG files?)
  10. I cannot install the software downloaded from the web site onto OS X v10.8 (Mountain Lion).

Scan to Office applications

  1. Why is the OCR recognition rate of some documents low when I use “Scan to Word”, “Scan to Excel” or “Scan to PowerPoint”? Also, the layouts and texts are sometimes displayed incorrectly.
    What type of documents can it convert without any problems?
  2. I am not getting better results in “Scan to Word”, ”Scan to Excel” or “Scan to PowerPoint” even though I changed the [Image quality] to “Excellent”.
  3. The quality of the conversion (text recognition) changes depending on the settings in color mode (B&W/Color) and image quality. What is the best setting?
  4. Why do I get an error message saying “Not enough memory!” while performing “Scan to Word”, “Scan to Excel” or “Scan to PowerPoint”?
  5. Why wasn’t my work file deleted when “Scan to Word”, ”Scan to Excel” or “Scan to PowerPoint” was executed?
  6. I accidentally closed “Scan to Word”/”Scan to Excel”/”Scan to PowerPoint” without saving the file. Isn’t it saved anywhere? Is it possible to display the file again?
  7. Why is there very little space left in my HDD after executing ”Scan to Word”, “Scan to Excel” or “Scan to PowerPoint” several times?
  8. Why can’t I use the numeric value from “Scan to Excel” conversion for Excel calculations?
  9. When I execute “Scan to Word”, ”Scan to Excel” or “Scan to PowerPoint”, a message such as “Call is rejected by callee.” pops up and it does not display the result of OCR. Is there anything that I can do about it?
  10. [Save] dialog is displayed when “Scan to Word”, ”Scan to Excel” or “Scan to PowerPoint” is executed. Why is Word/Excel/PowerPoint not started up?

ScanSnap Carrier Sheet

  1. How can I learn more about "Carrier Sheets"?
  2. The size of the image created by my ScanSnap differs from that of the actual document. How can I correct this?
  3. Sometimes images created by my ScanSnap do not contain all of the details included in the original document. Why does this happen?
  4. How can I remove shadows appearing along the edges of scanned images?
  5. How can I remove black lines that appear along image edges when scanning in black and white?
  6. Although I have set my ScanSnap for "Automatic blank page removal",it continues to create blank images. Why does this happen?
  7. What can I do when gaps or lines appear between the two "stitched" images?

ScanSnap Organizer

  1. How can I learn more about "ScanSnap Organizer"?
  2. Where does ScanSnap save created images? Can "ScanSnap Organizer" save image files onto a network folder?
  3. Why cannot I move a file that I am currently viewing with ScanSnap's thumbnail application?
  4. An error message stating "Addition to the conversion list of PDF files to be made searchable was unsuccessful." appears when I try to scan with automatic conversion to searchable PDF files.


  1. Why do vertical lines and small stains appear on my images?
  2. How can I avoid mis-feed (multi-feed) errors?
  3. Why does a "Scan to Microsoft SharePoint" related error message appear when I turn on, or log into, my Windows® operating system running computer?
  4. Why does a message telling me that I cannot use "Scan to Microsoft SharePoint" appear whenever I try to activate "Scan to Microsoft SharePoint" with ScanSnap Manager or ScanSnap Organizer?