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  5. Fujitsu AIOps guarantees a fast, efficient and automatic service management at Formwize, by automatically shifting from one cloud provider to another and reducing the amount and costs of service desk calls

Fujitsu AIOps guarantees a fast, efficient and automatic service management at Formwize, by automatically shifting from one cloud provider to another and reducing the amount and costs of service desk calls

"The Fujitsu automated and intelligent management tools drive down costs while enhancing our service availability. And, they help us cope with new challenges as they surface."

James Neilson, Chief Digital Officer Formwize

When Formwize’s cloud provider experienced a catastrophic failure, Fujitsu AIOps automatically and seamlessly shifted service to Amazon Web Services.

Customer

Headquartered in Perthshire, Scotland, Formwize builds web-based form solutions, providing survey, poll, event, test and customised forms for a range of SME and blue-chip clients. The company is powered by world-class IT systems using a hybrid IT model, which allows it to ensure high levels of service and secure placement of data in geographies to suit customers’ needs.

Challenge

Keeping Formwize’s cloud-based survey platform online is vital, so the company is always looking for ways in which it can improve availability. It wanted to apply an intelligent automation layer that could address any application uptime issues without human intervention.

Solution

Formwize turned to long-term partner Fujitsu and its new AIOps solution, using policy-based autonomics to detect service deterioration or outage and automatically shift from one cloud provider to another.

Benefit

  • When Formwize’s cloud supplier experienced catastrophic failure, service was automatically shifted to a new platform
  • The transition was so seamless that Formwize’s technical team didn’t realise there had been any issues and no customers were impacted
  • AIOps reduces costs incurred by expensive engineering departments and the need for human operator intervention
  • Formwize engineering talent can be focused on developing their customer applications

Télécharger

CS_2019Jun_Formwize_AIOpp_v.1 (367 KB)